Sherpa's refund policy is straightforward!
You can cancel for free up to 12 hours before a lesson starts.
You are charged 50% if you cancel with less than 12 hours notice.
You are charged in full if you do not show up for the lesson without cancelling it.
We understand life sometimes gets in the way, so in the case that you forgot to cancel a lesson or forgot to show up, you can speak to your tutor via the Messages page in order to request a refund.
Any exceptions to the policy above are at the discretion of the tutor.
FAQs
How do I receive my refund?
When you cancel a lesson with more than 12 hours notice, we'll automatically drop the hold that we've placed on your card. This will make the funds instantly available back in your account. It will not show up as a credit, refund or 'incoming funds' on your bank statement. The original charge will just be dropped.
Can I request a full refund if I'm cancelling with less than 12 hours notice?
Drop your tutor a message along with the reason for needing to cancel. Sometimes, if it's not a regular occurance, a tutor will cancel the lesson from their end to stop you being partially charged for the lesson.
Can I reschedule a lesson with less than 12 hours notice?
With less than 12 hours notice, you'll need to ask the tutor if they're happy to reschedule. This is at their discretion.