Once you are in the sub-account > Click on Settings > Email Services > Dedicated Domain > + Add Domain
If your Domain is companyname.com, you can set up the main Domain or sub-domain with.
If you are adding the main Domain, it should not be used with Gsuite or any other email provider
Sub-domain:
To set up the subdomain, you can type ANYTHING_HERE.companyname.com
Examples:
replies.companyname.com
support.companyname.com
3. Click on Add & Verify
The next screen that you're taken to will ask you to add DNS records to your Domain. Leave this screen open for the next step.
4. Now log in to your DNS records based on where you get the Domain and add the 5 DNS records.
To add the 1st TXT record
Sign in to your GoDaddy Domain Portfolio to add your first TXT record.
Click on the three dots for the Domain Edit Options next to your Domain
Select Edit DNS. You may need to scroll down to see the Edit DNS option.
Click on Add to add a new record.
A. Type: Select TXT from the Type menu options.
B. Host: DO NOT INCLUDE THE ROOT DOMAIN
Depending on the subdomain you are trying to set up, if you are trying to set up
lc.companyname.com - The host name will be lc
replies.companyname.com - The host name will be replies
If you are setting up a main domain like companyname.com, the hostname will be @
C. TXT Value: Same for everyone
paste the following record v=spf1 include:mailgun.org ~all
D. Click on Save
To add the 2nd TXT record
Click on Add to add a new record.
A. Type:
Select TXT from the Type menu options.
B. Host:
It's a bit tricky but the key here is to copy everything from the beginning until the subdomain part, DO NOT INCLUDE THE ROOT DOMAIN
Everyone's 2nd TXT record hostname and value is different
Examples: copy the highlighted part ONLY
Example 1 using subdomain:
Copy mx._domainkey.helpdesk as the hostname |  |
Example 2 using main Domain:
Copy mailo._domainkey as the hostname |  |
C. TXT Value:
Copy the 2nd TXT record here, highlighted in the screenshot below
Value: paste the 2nd very long copied TXT record here
D. Click on Save
To add the 1st MX records
Click on Add to add a new record.
Suppose you have a Gsuite account to capture incoming emails for the main Domain. Make sure you are using a subdomain. Check out primaryCan I Use the Same Domain Name for Mailgun and for Google Apps (Or Another Email Server)?
A. Type: Select MX from the Type menu options.
B. Host: Different for everyone
Depending on the subdomain you are trying to set up, if you are trying to set up
lc.companyname.com - The host name will be lc
replies.companyname.com - The host name will be replies
If you are setting up a main domain like companyname.com, the host name will be @
C. Points to: Same for everyone
paste the following data mxa.mailgun.org
D. Priority is 10 which is also same for everyone no matter what Domain you are trying to set
E. Click on Save
To add the 2nd MX records
Click on Add to add a new record.
A. Type: Select MX from the Type menu options.
B. Host: Different for everyone
Depending on the subdomain you are trying to set up, if you are trying to set up
lc.companyname.com - The host name will be lc
replies.companyname.com - The host name will be replies
If you are setting up a main domain like companyname.com, the host name will be @
C. Points to: Same for everyone
paste the following data mxb.mailgun.org
D. Priority is 10 which is also same for everyone no matter what Domain you are trying to set
E. Click on Save
To add the CNAME record
Click on Add to add a new record.
A. Type: Select CNAME from the Type menu options.
B. Host: Different for everyone
Head back to HighLevel to copy the host name, it's a bit tricky but the key here is to copy everything from the beginning until the subdomain part, DO NOT copy the main Domain
Depending on the subdomain you are trying to set up, if you are trying to set up
lc.companyname.com - The host name will be email.lc
replies.companyname.com - The host name will be email.replies
If you are setting up a main domain like companyname.com, the host name will be email
C. Points to: Same for everyone
paste the following data mailgun.org
D. Click on Save
Now that you have added 5 records, click on Verify Domain
Click the same button to Verify Domain again if some records are still not showing the green checkmark