This article explains how to send shipment event notifications to specific contacts (customers, warehouse teams, or any third party) on a per-shipment basis. For managing your own notification preferences, see User Notifications: Managing Email and In-App Preferences.
Overview
Shipwell lets you add contacts directly to individual shipment stops so they receive automatic email alerts when specific shipment events occur. This is ideal for notifying customers, warehouse teams, or any party who needs to be informed about shipment progress without giving them a Shipwell account.
How to Add Stop Contacts and Select Notification Events
Open the shipment detail page.
Click the pencil (edit) icon next to the stop or location name you want to configure.
Scroll to the bottom of the location/stop panel.
Add the email address(es) of the contacts you want to notify.
Use the checkboxes to select which events trigger a notification for each contact:
Booked — shipment has been tendered and accepted by a carrier
Picked Up — freight has been picked up at origin
ETA Changed — the estimated arrival time has been updated
Delayed — the shipment is running behind schedule
Cancellation — the shipment has been cancelled
Save your changes.
Tips
Stop contact notifications are separate from your personal user notification preferences (Profile → Notifications tab).
You can add multiple email addresses per stop.
Contacts added to the stop panel do not need a Shipwell account — they receive email-only notifications.