Skip to main content

Order Confirmation (Thank You) Page

A set of commonly asked questions regarding the rollout of Shopflo's Order Confirmation (Thank You).

Ankur Roy avatar
Written by Ankur Roy
Updated over a week ago

What is the Order Confirmation (Thank You) Page?

It's a custom-built Order Confirmation (Thank You) page by Shopflo that replaces Shopify's native page and continues supporting tracking scripts, analytics, and post-purchase experiences even after Shopify's deprecation of the "Additional Scripts" section in August 2025.

Why is this change necessary?

Shopify is removing support for "Additional Scripts" on the order status page. Brands using tracking pixels (e.g., Google Ads, Meta, TikTok), CRMs (e.g., Webengage), or attribution tools (e.g., Triple Whale) will lose functionality unless they migrate to a new setup.

What will break if I don’t migrate?

  • Ad platforms may stop tracking conversions

  • CRM journeys and automation may not trigger

  • UTM/campaign source data may be lost

  • Upsell widgets and post-purchase engagement tools may stop working

What scripts are currently supported on Shopflo’s Order Confirmation (Thank You) Page?

  • Meta Pixel

  • Google Ads + GA4

  • TikTok Pixel

  • Snapchat Pixel

  • Webengage, MoEngage

  • Triple Whale, Lifetimely

  • Any script using Shopify's order object

Who can I contact for support?

You can reach out to your Shopflo Customer Success Manager or drop us a line at support@shopflo.com

Will I need to rewrite my scripts?

No. Shopflo will migrate your scripts using our Additional Scripts Manager. Most scripts work as-is or require minimal modification.

What happens to the order object?

Shopflo emulates a secure version of Shopify’s order object structure, giving your scripts access to order ID, email, phone, value, line items, discounts, UTMs, and more.

Can I customize the look and feel of the Order Confirmation (Thank You) Page?

Yes. Shopflo's Order Confirmation (Thank You) Page supports:

  • Custom banners

  • Help button

  • Estimated delivery info

  • Reorder and CTA modules

  • Future support for upsells and cross-sells

Is customer data secure?

Yes. The Order Confirmation (Thank You) Page ensures:

  • Only authorized customers see the page

  • Sensitive data is protected via server-side rendering and obfuscation

  • No PII exposure to public access

Will this affect my Shopify analytics or reports?

No. Shopify reporting remains unaffected. Shopflo only replaces the Order Confirmation (Thank You) Page UI and tracking layer.

How do I enable Shopflo’s Order Confirmation (Thank You) Page?

  • Toggle it via the Shopflo Dashboard

  • Or contact your CSM to activate it for your brand

Do I need developer help to enable it?

No. Most migrations are handled by the Shopflo team. In complex cases (e.g., many custom scripts), we coordinate with your devs.

What new features can I add on this page?

  • Custom messaging & banners

  • COD to Prepaid conversion prompts

  • Estimated delivery date

  • Help/Support button

  • Social media links

  • Campaign-specific post-purchase flows

How does this compare to other apps like ReConvert or Thankify?

Shopflo's Order Confirmation (Thank You) Page is:

  • Fully integrated with your checkout experience

  • Customizable with deeper control over scripts and UI

  • More secure with server-side data

  • Zero-cost for Shopflo Checkout merchants (unlike paid Shopify apps)

Will I lose anything by switching?

No. You retain everything you had before, and gain more control, better features, and protection from Shopify’s deprecation.

Can I test it before going live?

Yes. You can request a preview mode to validate scripts, tracking, and layout before full rollout.

Did this answer your question?