Shopflo periodically rotates Shopify admin tokens for all merchants. This is a mandatory maintenance step — skipping it will cause your Shopflo integration to stop functioning correctly and prevent new features from activating on your store.
The process takes under 5 minutes and is handled automatically by the Shopflo Operator browser extension.
Why is this needed?
Security — Rotating credentials at regular intervals is a core part of how we keep your store's integration with Shopflo secure and protected.
New feature access — As Shopflo adds new capabilities, updated permissions ensure they activate correctly on your store. Without this update, new features will not work.
What you'll need
Store Owner access is mandatory. Admin and staff accounts cannot complete this process. If you are not the Store Owner, ask the store owner to follow these steps.
An active Shopify store where you are the Store Owner
Your Shopflo account credentials (email + password)
A Chrome or Chromium-based browser
Running Shopflo on multiple stores? You must complete this process separately for each store. Log in to each Shopify store individually and repeat all steps.
Step 1 — Confirm you're the Store Owner
Log in to your Shopify store.
Go to Settings → Users and permissions (or Settings → Users depending on your Shopify plan).
Confirm your account is listed as Store owner.
Step 2 — Install the Shopflo Operator extension
If you already have the Shopflo Operator extension installed, skip to Step 3.
Open the Shopflo Operator Extension on the Chrome Web Store.
Click Add to Chrome and confirm the installation.
Step 3 — Log in with your Shopflo credentials
Click the Shopflo Operator extension icon in your browser toolbar.
Sign in with your Shopflo email and password.
Enter the OTP sent to your registered email to complete authentication.
Step 4 — Re-authorise your store
Click Create App Now in the extension.
Wait for the process to finish — the extension handles everything automatically.
Once complete, you'll be redirected to the Shopflo dashboard. If prompted, log in to your dashboard first.
You're done. Your store is now re-authorised with updated credentials and the latest Shopflo permissions.
Need help?
If you run into any issues during this process, reach out to us at support@shopflo.com — we'll help you through it.
Prefer to set this up without the extension?
If you'd rather configure the Shopflo custom app manually through your Shopify Dev Dashboard, see the Shopflo Custom App — Manual Setup Guide. Note that this path requires Shopflo support to complete — write to support@shopflo.com before starting.