Account Activation
HVAC pros are not required to complete account set up with AIG in efforts to register program-related installs. However, if a pro would like to streamline the reimbursement process when claiming a labor warranty, follow the steps below:
- Complete and sign Dealer Enrollment Form
- Provide a copy of W9
- Provide a copy of certificate of insurance
All (3) documents should be emailed to warranty-hvacenrollments@aig.com and copy hvac@sibipro.com. Once AIG processes the required documents, the pro will be sent a “Welcome” email with their dealer ID (AIG account number).
Labor Claim Procedure
Pros who have completed the AIG account setup process can claim a warranty through AIG's portal. For pros who have not set up an account with AIG, please refer to the Claim Procedure form and the Coverage Overview.
Parts Claim Procedure
Once the pro has repaired the equipment under warranty, the distributor must submit a warranty via the ServiceBench system. It will then go through the claim adjudication process to be approved. Once approved, the warranty credit will be issued to the distributor.
Coverage & Exclusion
Covered Repairs:
Mechanical failures of covered equipment during normal operation.
Accessories, provided that additional coverage is purchased.
Excluded Repairs:
Repairs as a result of installation error.
Equipment not meeting the specifications set by the manufacturer and the Air Conditioning and Refrigeration Institute.
Registration
For program-related purchases processed through the Sibi platform, Sibi will be responsible for registering Carrier’s 10-year standard parts warranty, in addition to the program’s 10-year labor warranty through AIG.
If the AIG extended 10-year labor warranty is required on an order, it will be automatically added and the pro will be required to submit payment at the time of checkout.
Transfer Process
To transfer a labor warranty, please complete the Request to Transfer form. Once you have filled it out, refer to the bottom of the page for directions on where to send the form.
Any questions? Feel free to shoot us a message in the chat and our support team will be there to help.