In your account, you may have two types of balance: real money and bonus money.
Each one works differently and has specific rules.
💰 What Is Real Money?
It is the money that:
You deposit from your bank or payment method.
You win and has already met any wagering requirements.
✅ It can be withdrawn, as long as there is no active bonus blocking it.
🎁 What Is Bonus Money?
It is the money you receive from promotions, such as:
Welcome bonuses
Freebets
Free spins
Special campaigns
🚫 It cannot be withdrawn until wagering requirements (rollover) are completed.
📌 Why Can’t I Withdraw Sometimes?
This may happen because:
You have an active bonus.
You have not completed the rollover requirements.
Your winnings come from bonus balance.
As long as a bonus is active, the system prioritizes its use before allowing withdrawals.
Where Can I Check My Balances?
Go to Profile → My Wallet, where you will see your balances separated into:
Real balance
Bonus balance
This way, you can easily identify which funds are available for withdrawal and which are linked to promotions.
