If you try to login to an account too often with invalid credentials, the account will be locked.
It is no longer possible to gain access via the regular way of using the username and password.
When an account is locked, an e-mail will always be sent out to unlock the account again:
Figure 1 - The account lock notification email.
When you want to access the account again, it is necessary to unlock the account via the link provided in this email. This will open a browser page with the message that the account is open again:
Figure 2 - Unlock the account by pressing the 'Unlock my account' button.
After unlocking, the login screen will be shown immediately:
Figure 3 - Immediate login screen after unlocking the account.
Attention!
If the password is not correct after the account is unlocked, the account will be locked again immediately! If the password is no longer known, it is a good idea to rest
Our support team is happy to assist you via chat or via support@signhost.com.