It is possible for you to independently manage user profiles working at your company by adding, removing, or changing them. Please note, only the portal administrator can create, delete, and change users.
As a portal admin, you have access to user management via the organization page. Here, you can easily add, edit, or remove users, manage roles, and disable two-factor authentication. This gives you full control over who has access to the platform and what they can do.
👉 Navigate to Organization in the web portal menu, or click here to go directly to the user management section. Use the search function to quickly find a user.
👥 Adding users
Click Invite user to invite a new user to Signhost.
Enter a name and email address (both are required).
Select the preferred role(s) for the user and choose Send invitation.
✏️ Editing users
To edit a user, click the three dots next to their name and select Edit.
When changing the email address, all transactions linked to the original address will remain intact. This option is also useful if you want to transfer login credentials to a different email address.
🗑️ Removing users
To remove a user, click the three dots next to their name and select Delete.
Note: The email address of a deleted user will be blocked in our backend for 90 days and cannot be re-added during that period. All transactions linked to that email address will be permanently deleted.
➕ Purchasing additional user licenses
If no user licenses are available, you can easily purchase additional seats.
👉 Click here for more information on buying user licenses.
✉️ Pending
Click on ‘Pending’ to view the users you’ve invited who still need to verify their account. Use the three dots to edit or remove users.
⚠️ Error message: "Cannot create"
This message appears when you try to add a user who already exists in Signhost.
If you still want to add this user, they must first change their email address in the other account. Important: Do not delete the user before the email address has been updated.