At Simly, we aim to ensure every customer is satisfied with their experience. If you need to request a refund for a purchase, our customer service team is here to assist you. Follow these steps to get help with issuing a refund:
Steps to Request a Refund 💳
Contact Customer Service:
Open the Simly app and navigate to the Profile section.
Tap on Contact Support to reach out to our customer service team.
Explain Your Situation:
Provide details about your purchase, including the reason for the refund request.
Include any relevant information, such as the eSIM plan purchased and the issues encountered.
Let Us Handle the Rest:
Our agents will review your case and handle the refund process for you.
If your refund is approved, it will be processed promptly.
To learn how to contact customer service, you can follow this guide.
Important Notes 📝
Refund eligibility is determined by our support team after reviewing your request.
Make sure to provide accurate and complete information to speed up the process.
📲 Need further help? You can reach Simly Care directly from the app. Go to Profile > Live Chat for assistance.