If you accidentally delete your eSIM, don’t worry—there’s a simple way to restore it! Here’s what you should do:
Step-by-Step Guide 📲
Restart Your Phone 🔄
The first step is to restart your phone to refresh your device settings. This can often resolve any temporary issues related to the eSIM.
Open the Simly App 📱
After restarting, open the Simly app on your device.
Install the eSIM Again 🔄
Navigate to the "My eSIMs" section in the app. If the eSIM was accidentally deleted, you should be able to install it again. Follow the on-screen prompts to reinstall the eSIM.
What if the eSIM Shows as Deleted? ❓
If the eSIM still shows as deleted in the app or you’re unable to reinstall it, please contact our customer service team for assistance. Our agents will be happy to help you restore your eSIM.
📲 Need further help? You can reach Simly Care directly from the app. Go to Profile > Live Chat for assistance.