Not all phones support eSIM technology, and if your phone is incompatible, there’s no way to make it compatible. Some devices, even the latest models, may lack the Add eSIM feature required to install and use eSIMs.
Here’s what you can do if you discover your phone is incompatible:
Check Compatibility Before Purchase 🔍
To avoid any issues, we recommend confirming your phone’s compatibility before buying an eSIM. You can find compatibility instructions for iOS and Android devices in our guides.
Try Installing on Another Phone 📲
If you’ve already purchased an eSIM and your phone is incompatible:
Find another compatible phone: Check if a family member or friend has a device that supports eSIMs.
Transfer the eSIM: Install the eSIM on their device to use it for your needs.
Request a Refund 💳
If you cannot use the eSIM due to device incompatibility and don’t have access to another phone, you can request a refund.
Contact our customer service team through the Simly app.
Explain the situation and provide any necessary details.
Our agents will assist you in issuing a refund.
You can learn how to ask for a refund here.
Final Tip 📝
Before traveling or purchasing an eSIM, double-check your phone’s eSIM compatibility to ensure smooth connectivity.
📲 Need further help? You can reach Simly Care directly from the app. Go to Profile > Live Chat for assistance.