If you've purchased and installed an eSIM on your iPhone but it's still not working, don't worry! There are a few simple troubleshooting steps that can help resolve the issue and get your eSIM up and running.
Troubleshooting Steps ๐ง
Make Sure Data Roaming is ON:
Open the Settings app on your iPhone. โ๏ธ
Tap Cellular (or Mobile Data). ๐ก
Select your eSIM and make sure Data Roaming is switched on.
Check Cellular Data:
In Settings, go to Cellular (or Mobile Data). ๐ถ
Make sure your eSIM is selected under Cellular Data. If not, tap it to activate it as the data source.
Select the Correct Network:
Go to Settings > Cellular > Network Selection.
Turn off Automatic and manually select the correct network for your eSIM by referring to the Simly app for compatible networks in your region.
To learn how to choose the correct network, check out this guide.
If you've tried these steps and your eSIM is still not working, it's best to reach out to our customer support team. They'll be able to assist you with any further troubleshooting or technical issues you might be facing.
๐ฒ Need further help? You can reach Simly Care directly from the app. Go to Profile > Live Chat for assistance.