In this article:
Navigate to User Color Priority: Setup > Users > Edit or New > Color Priority
Admin permissions are required to edit User settings.
What is Color Priority?
Color Priority is a way to prioritize specific Users over other Users by using colors. The lower number a User has (0 or 1), that User's color will be portrayed ahead of the User with a greater number (2, 3, etc.) on the Calendar, Route Planner, etc. If two or more Users have the same Color Priority, the color for the User whose name comes first alphabetically is displayed.
Why use Color Priority?
Color Priority is useful when you have multiple Users assigned to one specific Job, the assignee with the lowest Color Priority will have their color shown instead of the other Users' colors on the Calendar, Route Planner, etc.
Color Priority Example
If the owner of the company with a Color Priority of three (3) is accompanying a salesperson with a Color Priority of two (2) and two crew members with a Color Priority of one (1), the crew members' colors will appear on the Calendars and Route Planners instead of the salesperson or owner, because the crew members had the lowest Color Priority number versus the salesperson and the owner.
If the Wrong Color Appears
If an unexpected User's color is showing on the Calendar or Route Planner, check the Color Priority for each User assigned to the task or event. Give the User whose color should show a lower number. For example, if a crew member's color should show instead of a Sales Rep's, set the crew member to 1 and the Sales Rep to a higher value.
SingleOps Color Priority | Best Practice
SingleOps recommends that when assigning Users a Priority Color, you use:
Admins = 3
Operators = 2
Crew Users = 1
This is because if a Crew User and others are assigned to a Job, their Color Priority will show up first.
For instructions on editing a User and updating the Color Priority field, see Add or Edit a User.