In this article:
What is a User?
In SingleOps, a User refers to an individual who has access to the platform. Users are assigned specific roles based on their responsibilities, which determine the type of access they have (see full list here: Role Permissions)
Admin Users
| Full access to manage all areas of the platform. |
Operator Users | Limited access focused on daily operations like Job management. |
Crew Users | Access designed for field crews, available at no additional cost. |
Admin and Operator Users require a paid Standard license, and Crew Users (Limited licenses) are included in all tiered subscriptions. Refer to Manage Licenses for further detail.
Prerequisites
You must have Admin permissions to add or edit a User.
Adding an Admin or Operator User requires an available paid license. If none is available, purchase a license first — see the Manage Licenses article.
Each User must have an email address that is unique to that User.
Add or Edit a User
⚠️ You must have Admin permissions to add or edit a user in SingleOps.
Navigate to Setup > Users
Select New User
💡Select an existing User’s name to edit their information or mark them as inactive. For more information see the Deactivate or Archive a User article.Complete the User’s information:
Display Name | The name used when displaying the User throughout the application. |
First & Last Name | These names are used for informational purposes, only & can be used in templates for salutations. |
The email address used for login & communication purposes. This email address must be unique to each User. | |
Use Account Email as Reply To | Check this box if emails from this User should use the account’s email as the reply email address instead of the User’s email address. For delivery purposes, if you are using freemail (Gmail, Hotmail, Yahoo, etc.) check this box. |
Office & Mobile Phone | These phone numbers are used for informational purposes, only & can be used in templates. |
Active | |
Color | The color used on the calendar, route planner, & elsewhere to indicate when a task/visit is assigned to this User. |
Color Priority | The priority of this User’s colors versus others (lower numbers are used first) when multiple Users are assigned to the same event. See User Color Priority for more information. |
Operations | Select the Operation specific to this User or leave the box for All Operations selected below. |
Role | Determine if the User is an Admin, Operator, or Crew. For more information on User Role permissions, follow link. |
Disable Google Calendar Sync | If enabled, check this box to prevent the User from using Google Calendar syncing. |
Sales Representative | Check this box if the User is a Sales Rep. |
Route Operation | The selected Operation’s location is used as the starting point for this User’s routes. |
Crew Size | Used when scheduling visits to calculate the expected visit length. Example: if the crew size is 2 for this user, a visit that would normally take 1 hour for 1 crew user. will be scheduled for 30 minutes. |
4. Select Invite User
Resend an Invitation & Troubleshooting
Adding a new Admin or Operator Role based user before purchasing a license will default to the newly created user being made inactive and the invitation email not being sent.
Before the new user is able to receive the invitation, a license must be purchased and assigned to the user.
To resend a User's invitation, select the green Resend Invitation button under the Invitation Accepted column on the Users page
If the invitation isn't received, check the User's spam or junk folder. Invitation emails cannot be bypassed.
Once an invitation has been accepted, it cannot be resent. Direct the User to the Forgot Password option instead.