Bookmarks are key moments in your sales conversations—such as specific steps in your sales process or objections raised by customers. These are automatically detected by Siro's AI to help you identify and analyze critical parts of your recordings.

Bookmarks are managed by your Customer Success Manager. To create new bookmarks or make changes to existing ones, please reach out directly to your Customer Success team.

Clicking on a bookmark takes you directly to the moment in the recording where the AI detected that specific step or objection. It's a fast and focused way to review, coach, or analyze key parts of the conversation.

Bookmarks can also be used as building blocks in your team's scorecards. Because they register when a particular step has taken place, they indicate if a conversation followed all of the necessary steps recommended by your team's sales process.

You'll find bookmarks in a few places:

Our Support team is here to assist. You can send us a message from the help menu in the mobile app, via the Get Help button at the bottom of the left sidebar on the web app, or send us an email at support@siro.ai.