This article covers both roles:
Subscriber (Shipper/LSP): manages the carrier network and monitors onboarding progress.
Provider (Carrier): completes registration and connects a visibility source.
In the Visibility Control Center, visibility is only possible once a carrier is Onboarded. Knowing these statuses helps you close tracking gaps before they impact shipments.
Where to Track Progress
You can monitor your entire network’s real-time status in one place:
Access Visibility from the Transporeon main page.
In the left navigation panel, click the Globe icon to open your Visibility Control Center.
Select the Carrier Network tab.
You’ll see each carrier’s onboarding status in the Status column.
Onboarding Status Breakdown and Action Guide
Most carriers follow this typical progression:
Status | What it means | Provider (Carrier) action | Subscriber (Shipper/LSP) action |
Not invited | The carrier is in your list but has no active invite. | No action yet. | Invite to start onboarding, or Delete the record if they are no longer in your network. |
Invited
| An invite was sent but has not been accepted yet. | Accept the invite via email or invite link shared. | Follow up. You can Resend the invite to nudge them or Withdraw and Delete it if sent in error. |
Registered
| The carrier is in Transporeon but hasn't opened "Visibility." | Access the Visibility module. | Ask them to click the Visibility icon to trigger the connection prompt. |
Visibility source pending (plain badge)
| The carrier is in Visibility but hasn't connected a GPS/Telematics source. This is the default state for carriers who have never been Onboarded. | Connect a visibility source (GPS, TMS, etc.) | Follow up. Identify their source type (GPS vs. API). |
Onboarded | First data update received. | Maintain active connection. If no tracking data is received for 30 days, the status will roll back to "Visibility source pending" — see the rollback warning section for details. | Success. Validate that the source is the right one for your specific needs. |
Visibility source pending (with warning icon) | The carrier was previously Onboarded, but no tracking updates have been received for 30 days, so the status has rolled back. | Check that your integrations are healthy — see the rollback warning section above. The status restores automatically once tracking data resumes; no manual step is needed. | Monitor. No manual restoration needed — the status updates automatically once the carrier's tracking data resumes. |
What triggers the "Onboarded" status?
A carrier moves to the Onboarded state as soon as a technical "handshake" occurs between their chosen visibility source and the platform.
For GPS / Telematics (ELD): Status turns green once we receive the first position update from at least one integrated vehicle in their fleet.
If it’s not turning green: Ensure at least one vehicle is actively sending position updates.
For TMS / API Interfaces: Status turns green as soon as the first transport event (e.g., a "Start" or "Position" update) is successfully sent to the platform.
If it’s not turning green: Send a test event and allow a few minutes for systems to sync.
For Mobile App: Status turns green as soon as a driver starts their first trip using the app.
If it’s not turning green: Confirm a driver has started a trip in the app.
For Shippers/LSPs: A carrier appears onboarded once the platform receives a first data update — either from their own connected visibility source, or via another carrier in their network (network effect).
Action: Always confirm the active source matches your specific business needs.
What if my "Onboarded" status is at risk of rolling back?
If the Visibility platform doesn’t receive tracking updates from a carrier’s sources for 30 days, the system rolls back the carrier’s status from "Onboarded" to "Visibility source pending". Before this happens, carriers receive a proactive warning so they can verify their setup or simply let new tracking data flow in naturally.
Two-step notification flow
Before rollback: Carriers receive a proactive email and see a banner in their Visibility account stating the date on which their onboarding status will roll back unless tracking updates resume.
At rollback: If no updates have been received by that date, the status rolls back to "Visibility source pending", the carrier receives a confirmation email, and a post-rollback banner appears in their Visibility account. Customers see the status change in their dashboards.
What carriers should do when they receive the warning
If you manage GPS/Telematics or API integrations, go to Vehicle management → Integrations and check that everything looks healthy:
Telematics tab: a red error or "Update Credentials" button means credentials need refreshing. Click Update Credentials and re-enter them.
API Endpoints tab: look for endpoints flagged as "All calls failed" or "Inactive over 30 days". These need attention from your IT team or API provider.
If both tabs look healthy, your integrations are working fine — you’re likely in the "no transports assigned" case and no action is needed.
If you use the Mobile App, no action is needed in the Integrations tab. Your status will restore automatically as soon as a driver starts a new trip in the app.
If you’re tracked through another carrier’s connection (network effect), no action is needed. Your status will restore automatically once data flows through the network again.
How the status restores
Restoration is automatic. As soon as we receive tracking data from any of your visibility sources, your status changes back to "Onboarded" — no manual step is needed, and the change is also reflected in your customers’ dashboards.
Pro Tip: The "Network Effect" and Relationship Validation
Because Transporeon is a global network, many carriers are already onboarded and actively sharing data with other customers. While this can make your setup significantly faster, a "Green" status simply means they are technically connected to the platform—it doesn't automatically mean the setup is tailored to your specific requirements.
It is best practice for both the Subscriber (Shipper/LSP) and the Provider (Carrier) to validate the connection for their specific relationship:
Source Relevance: A carrier might be onboarded to the platform through basic GPS for one partner, but your business might require a specialized TMS/API connection for advanced data, such as temperature.
The Goal: Ensure that "Onboarded" means the carrier is ready to provide the exact data required for your specific business relationship.
Where carriers can see their onboarding status across customers
As a carrier, you can see how your account appears to each of your customers — including your Onboarding status — from the Customers tab in your Visibility Control Center.
Where to find it
Open Visibility from the Transporeon main page.
In the left navigation panel, click the Globe icon to open your Visibility Control Center.
Select the Customers tab.
You’ll see a list of all your customers and your current Onboarding status for each relationship.
Why is my onboarding status usually the same across all customers?
In most cases, your Onboarding status will be identical for every customer on the list. This is because it reflects your global onboarding status on the Transporeon Visibility Network — it represents whether the platform is currently receiving tracking data from any of your visibility sources, not whether a specific customer’s setup is in order.
So if your status shows "Onboarded" for one customer, it will typically show "Onboarded" for all of them. And if your status rolls back to "Visibility source pending" (see the rollback warning section above), it will roll back across all customers at the same time.
Tip: Use the Customers tab as a single source of truth for how your account is currently being seen across your network.
Frequently Asked Questions (FAQ)
Subscriber: Does my carrier know if they are not onboarded?
Yes. If a carrier is in the "Visibility source pending" state, a prominent banner appears within their Visibility application. This banner informs them that they are not yet providing any visibility data to the platform and prompts them to connect a source. Keep in mind that this indicates their global onboarding status on the network, rather than a status specific to just one customer.
Subscriber: Why is my carrier stuck in "Registered"?
This usually means the carrier has a Transporeon account but hasn't "activated" their visibility profile. They just need to click the Visibility module icon in the Transporeon Webpage once to be prompted for their tracking source.
Subscriber/Provider: Why did an "Onboarded" carrier roll back to "Visibility source pending"?
If the system receives no tracking updates from a carrier’s visibility sources for 30 days, the status rolls back automatically — and restores automatically as soon as tracking data flows again. See What if my "Onboarded" status is at risk of rolling back? above for the full notification flow and action guide.
Provider (Carrier): Can I connect more than one source?
Yes! Connecting one source does not prevent you from connecting others. Many carriers use GPS for their own trucks and API Interfaces for their partners.
Subscriber: I invited a carrier, but they are already "Registered." Why didn't they go straight to "Onboarded"?
A carrier can be "Registered" in the Transporeon ecosystem without having set up their Visibility source yet. They still need to complete the final technical step of connecting their GPS or TMS.
Subscriber/Provider: Does "Onboarded" mean they are currently tracking a load? No. "Onboarded" means the technical connection is active and the carrier is ready to track. Tracking only begins when a specific vehicle is allocated to an active transport.
Subscriber/Provider: A carrier says they are connected, but the status is still "Visibility source pending." Why?
This occurs if the carrier has completed the setup but the first data handshake hasn't reached Transporeon yet. Ask the carrier to ensure at least one vehicle is active, or wait a few minutes for the systems to sync.
Is this status specific to my company or the whole Transporeon network?
These statuses reflect a carrier’s global onboarding status on the Transporeon Visibility Network. Even if a carrier is onboarded globally, it’s still best practice to validate that the source and data shared meet your specific requirements.
Learn More
How to Invite and Add Carriers – Start onboarding and manage invites.
Organizing Your Carrier Network with Groups – Segment your carrier list without duplicates.
Visibility Sources (GPS / API / Mobile App) – Choose and connect the right tracking source.
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