This article covers both roles:
Subscriber (Shipper/LSP): manages the carrier network and monitors onboarding progress.
Provider (Carrier): completes registration and connects a visibility source.
In the Visibility Control Center, visibility is only possible once a carrier is Onboarded. Knowing these statuses helps you close tracking gaps before they impact shipments.
Where to Track Progress
You can monitor your entire network’s real-time status in one place:
Access Visibility from the Transporeon main page.
In the left navigation panel, click the Globe icon to open your Visibility Control Center.
Select the Carrier Network tab.
You’ll see each carrier’s onboarding status in the Status column.
Onboarding Status Breakdown and Action Guide
Most carriers follow this typical progression:
Status | What it means | Provider (Carrier) action | Subscriber (Shipper/LSP) action |
Not invited | The carrier is in your list but has no active invite. | No action yet. | Invite to start onboarding, or Delete the record if they are no longer in your network. |
Invited
| An invite was sent but has not been accepted yet. | Accept the invite via email or invite link shared. | Follow up. You can Resend the invite to nudge them or Withdraw it if sent in error. |
Registered
| The carrier is in Transporeon but hasn't opened "Visibility." | Access the Visibility module. | Ask them to click the Visibility icon to trigger the connection prompt. |
Visibility source pending
| The carrier is in Visibility but hasn't connected a GPS/Telematics source. | Connect a visibility source (GPS, TMS, etc.) | Follow up. Identify their source type (GPS vs. API). |
Onboarded | First data update received. | Maintain active connection. | Success. Validate that the source is the right one for your specific needs. |
What triggers the "Onboarded" status?
A carrier moves to the Onboarded state as soon as a technical "handshake" occurs between their chosen visibility source and the platform.
For GPS / Telematics (ELD): Status turns green once we receive the first position update from at least one integrated vehicle in their fleet.
If it’s not turning green: Ensure at least one vehicle is actively sending position updates.
For TMS / API Interfaces: Status turns green as soon as the first transport event (e.g., a "Start" or "Position" update) is successfully sent to the platform.
If it’s not turning green: Send a test event and allow a few minutes for systems to sync.
For Shippers/LSPs: A carrier appears onboarded after the carrier has connected a source and the network has received the first data update.
Action: Always confirm the carrier connected the source that matches your specific business needs.
For Mobile App: Status turns green as soon as a driver starts their first trip using the app.
If it’s not turning green: Confirm a driver has started a trip in the app.
Pro Tip: The "Network Effect" and Relationship Validation
Because Transporeon is a global network, many carriers are already onboarded and actively sharing data with other customers. While this can make your setup significantly faster, a "Green" status simply means they are technically connected to the platform—it doesn't automatically mean the setup is tailored to your specific requirements.
It is best practice for both the Subscriber (Shipper/LSP) and the Provider (Carrier) to validate the connection for their specific relationship:
Source Relevance: A carrier might be onboarded to the platform through basic GPS for one partner, but your business might require a specialized TMS/API connection for advanced data, such as temperature.
The Goal: Ensure that "Onboarded" means the carrier is ready to provide the exact data required for your specific business relationship.
Frequently Asked Questions (FAQ)
Subscriber: Does my carrier know if they are not onboarded?
Yes. If a carrier is in the "Visibility source pending" state, a prominent banner appears within their Visibility application. This banner informs them that they are not yet providing any visibility data to the platform and prompts them to connect a source. Keep in mind that this indicates their global onboarding status on the network, rather than a status specific to just one customer.
Subscriber: Why is my carrier stuck in "Registered"?
This usually means the carrier has a Transporeon account but hasn't "activated" their visibility profile. They just need to click the Visibility module icon once to be prompted for their tracking source.
Subscriber/Provider: Why did an "Onboarded" carrier revert to "Visibility source pending"?
If the system receives no data updates from a carrier’s source for 30 days, the status reverts to pending so your dashboard doesn’t show stale connections. The carrier is notified via email and a banner within the Visibility application.
Provider (Carrier): Can I connect more than one source?
Yes! Connecting one source does not prevent you from connecting others. Many carriers use GPS for their own trucks and API Interfaces for their partners.
Subscriber: I invited a carrier, but they are already "Registered." Why didn't they go straight to "Onboarded"?
A carrier can be "Registered" in the Transporeon ecosystem without having set up their Visibility source yet. They still need to complete the final technical step of connecting their GPS or TMS.
Subscriber/Provider: Does "Onboarded" mean they are currently tracking a load? No. "Onboarded" means the technical connection is active and the carrier is ready to track. Tracking only begins when a specific vehicle is allocated to an active transport.
Subscriber/Provider: A carrier says they are connected, but the status is still "Visibility source pending." Why?
This occurs if the carrier has completed the setup but the first data handshake hasn't reached Transporeon yet. Ask the carrier to ensure at least one vehicle is active, or wait a few minutes for the systems to sync.
Is this status specific to my company or the whole Transporeon network?
These statuses reflect a carrier’s global onboarding status on the Transporeon Visibility Network. Even if a carrier is onboarded globally, it’s still best practice to validate that the source and data shared meet your specific requirements.
Learn More
How to Invite and Add Carriers – Start onboarding and manage invites.
Organizing Your Carrier Network with Groups – Segment your carrier list without duplicates.
Visibility Sources (GPS / API / Mobile App) – Choose and connect the right tracking source.
Need more help?
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