Introduction
The Call History tab gives you a log of every call Alina has handled for your office. You can review call details, listen to recordings, and read full transcripts.
The call log displays all of Alina's calls in a table with the following columns:
Name — the patient's name if the phone number matches an existing client in your system, or "Unknown Caller" if the number is not recognized.
Phone — the caller's phone number.
Date/Time — the date and time of the call.
Duration — how long the call lasted.
Viewing Call Details
Click anywhere on a row to open the call detail panel for that call.
Recording & Transcript
At the top of the panel, you will see the caller's name and phone number along with a playback bar showing the call duration. Press play to listen to the recording, or click the download button to save the audio file.
AI Summary
Below the recording, Alina provides an AI-generated summary of what happened on the call — for example, whether the caller was a new or existing patient, what they needed, and how the call was resolved.
Full Transcript
Below the summary, the full conversation is displayed line by line with timestamps. Each line is labeled by speaker — either Alina or the caller's name. Call events such as Hung up or Transferred are shown inline at the point they occurred in the conversation.
Viewing a Patient's Profile
If the caller is a recognized client, their name will appear as a blue link in the call log. Click the name to navigate directly to their Single Client Page.