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FAQs: Frequently Asked Questions about the SkillPack Job Portal

6 minutes read | FAQs: Frequently Asked Questions. Earnings, Dispute,Job Errors,Job Availability

Jason Zak avatar
Written by Jason Zak
Updated over a year ago

Answer: Jobs can be removed from the SkillPack Job Platform due to several reasons. Here are the most common reasons why:

Answer: The higher your success rate is, the more access to jobs you'll have (depending on job availability). For example, if your success rate for a specific job type is below 70%, instead of restricting access to these jobs, the feature now allows you to continue to work on these jobs with a maximum threshold.

For additional information, please consult the article: You've reached your Daily Limit


Answer: Payments are made monthly.

For additional information, please consult the article: When Are Payments Made?


Answer: Please note that in order for the payment to be processed, a minimum of 50 $ USD after fees must be accrued.

For additional information, please consult the article: Is There a Minimum Amount I Must Earn?


Answer: SkillPack withholds a 20% service fee.

For additional information, please consult the article: Will I Have To Pay Any Fees?


Answer: If you were marked as incorrect by a supervisor, file a dispute.


Answer: Job availability changes regularly and depends on several general and individual factors.

Here are some of the factors to consider:

Answer: Earnings are deposited in a 3rd party payment platform called Payoneer.

For additional information, please consult the article: What is Payoneer?


Answer: You will need to visit our online school, called Skill School.

For additional information, please consult the article: How to gain skills in Skill School


Answer: The Quality Assurance Audit (also known as Quality Assurance Assessment) could take up to 5 weeks to complete.

For additional information, please consult the article: You're not allowed to access this page. Click here to go back to the dashboard.


Answer: Jobs are made available within the SkillPack Job Portal because businesses around the world upload them. The business can upload a job at any time of day.

For additional information, please consult the article: When are jobs uploaded to the SkillPack Platform?


Answer: You have 7 days to file a dispute from the date when the failed job is received. You will not be able to file a dispute for a failed job that exceeds 7 days. Any disputes after 7 days will be rejected.


Answer: The resolution of disputes can take up to 1 month.


Answer:

Please note that: Job availability changes regularly and depends on several general and individual factors.

If you are not seeing any jobs on your dashboard, follow the steps below:

  • Consult our article on Job Availability.

  • Visit our Skill School to gain new skills by completing our comprehensive courses, which will allow you to gain access to more jobs.

For additional information, please consult the article: I am not seeing any Jobs on my dashboard.


Answer: Your skill ranking is decreasing cause the work you are submitting is not meeting our standards (low-quality work).

For additional information, please consult the article: Skills Ranking


Answer: All earnings are paid in U.S. Dollars (USD).

For additional information, please consult the article: What Currency Am I Paid In?


Answer:

Your Overall success rate highlights how well you have been performing since the creation of your account.

Those who consistently complete jobs accurately will obtain a success rate closer to 100%, and thus will have a better chance of accessing more jobs (subject to availability) on the platform.

For additional information, please consult the article: Overall Success Rate


Answer:

To ensure you have access to more jobs it is important that you complete jobs correctly. Completing a job accurately increases your success rate, which increases your access to more jobs.

Here are some general best practices to follow:


Answer:

The SkillPack Support Team can be contacted by email at support@skillpack.io or by chat (using our chat icon located in the lower right part of your screen)

For additional information, please consult the article: Reporting an Issue


Answer:

A dispute that is in "Denied - Supervision done correctly" status", means that the Supervisor did the job correctly.

For additional information, please consult the article: Dispute Statuses


Answer:

Yes, SkillPack does have a Status Page.

For additional information, please consult the article: Status Page


Answer:

Supervision jobs are jobs that verify the previous person's work. There is more responsibility when completing a supervision job.

For additional information, please consult the article: What Is the Difference Between a Regular Job and a Supervision Job?


Answer:

In order to gain access to Supervision, it is important for a SkillPacker to meet (and consistently maintain) these requirements:

For additional information, please consult the article: How do I access Supervision Jobs?


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