Think of this page as a menu
You don't need every alert, you need the handful that solve a headache you already have. Each pack below is built around a real problem (an angry callback, a green pool, a part that never got billed) and tells you exactly what to flip on and what you get for it.
Setup Guides
Starter Packs
Each pack is a small group of alerts and issues that work better together than alone, already matched to a specific business problem. Turn one on as-is, or steal the pieces that fit and leave the rest. Open any pack below to see what's inside and why it matters.
In practice, the alerts pros reach for first are the chemistry-threshold ones (reading too high or too low) and the day-to-day operational ones (work order added, time at a stop). If you're not sure where to begin, those are the proven starting points.
New to this? Turn on the protect-the-relationship pack and the don't-forget-to-invoice pack first. They solve the two things every pool company feels: customers calling angry, and money left on the table. Get comfortable, then layer in the rest.
A quick note: "(field-reported)" means it comes from a tech tapping an Issue in the app, not a threshold you set. "(none)" means that column doesn't apply to this pack.
The protect the relationship pack
The protect the relationship pack
Alerts: (none, this one is all field-reported)
Issues:
Water Level Low (Cust. Email ON)
System Down (Email ON (optional Panel ON) to Repair Manager or person in charge of quoting)
Repair Needed (Email ON (optional Panel ON) to Repair Manager or person in charge of quoting)
Product Installed (Cust.Email ON, Panel ON)
Photo Requirement + Note Requirement ON for all
Outcome: Field problems become proactive customer heads-ups instead of angry callbacks. Your tech taps, your customer gets a professional email, your office stays ahead of it.
The protect the margin pack (popular)
The protect the margin pack (popular)
Alerts:
Free Chlorine high
CYA high
Tabs higher than your per-visit cap
Shock higher than your per-visit cap
Liquid Chlorine dosage too high
Too much time at stop
Don't have a per-visit cap yet? Start by reviewing the Alert Inspiration thresholds, then set yours once you see your own averages.
Issues:
Equipment Aging (Panel ON - Checked by Admin/ Sales/User Responsible for Quoting)
Photo Requirement + Note Requirement ON
Outcome: The quiet profit killers in one view: overdosing, chlorine lock that makes you overdose more, underpriced pools eating labor, and aging equipment you can quote instead of nurse.
The cover your back pack
The cover your back pack
Alerts: (field-reported)
Issues:
Pre-Existing Damage
Property Damage Not Ours
Unsafe Conditions for Tech (photo required)
Outcome: Timestamped, photographed proof you flagged a problem before anyone could blame you for it.
The green pool prevention pack (popular)
The green pool prevention pack (popular)
Alerts:
Free Chlorine low
CYA high
Phosphates high
Don't have a per-visit cap yet? Start by reviewing the Alert Inspiration thresholds, then set yours once you see your own averages.
Issues:
Green or Cloudy Water (Email ON (optional Panel ON) to Route Manager or person in charge of quoting)
Algae Visible (Email ON (optional Panel ON) to Route Manager or person in charge of quoting)
Photo Requirement + Note Requirement ON
Outcome: Catch a pool turning from both directions: the chemistry that predicts it and the tech who sees it, before the customer does. Flip this one on tighter in summer when pools turn fast, and ease off in fall.
The cash flow pack
The cash flow pack
Alerts:
Payment failed
AutoPay turned off
AutoPay payment method expired
Issues: (none)
Outcome: Plug the silent recurring-revenue leaks before a month of billing slips by.
The eyes for the pipeline pack
The eyes for the pipeline pack
Alerts: (field-reported)
Issues:
Equipment Aging
Cracked Plaster
Salt Cell Aging
Heater Not Firing
Outcome: Turns every tech into a set of eyes for your sales pipeline. The repairs you used to walk past become tracked leads.
The did the work actually happen pack
The did the work actually happen pack
Alerts:
No reading recorded at stop
Stop completed in under X minutes
No dosages for X weeks
Issues: (none)
Outcome: Catches the drive-by stop, the tech who marks complete from the truck without getting out. Not about distrust, it's about knowing a service really happened before the customer notices it didn't.
The daily dont forget to invoice pack
The daily dont forget to invoice pack
Alerts:
Work order finished
Job work complete
Issues: (none)
Outcome: Everything that needs to be true before you hit send on invoices, confirmed in your inbox.
Got alert questions?
Send them to success@getskimmer.com and we'll get you to the right answer (or the right person)!