Introduction
When using SkinSwap for deposits or purchases, you might encounter a status labeled "Needs Approval." This status is part of our commitment to ensuring a secure trading environment. In this guide, we'll explain what the "Needs Approval" status means, why it occurs, and what steps you need to take to resolve it.
What is the "Needs Approval" Status?
The "Needs Approval" status is a security measure implemented by SkinSwap to protect our users and ensure the integrity of transactions. When a deposit or purchase enters this status, it means that the transaction requires manual review and approval by our administrative team.
Why Does My Transaction Need Approval?
Transactions are placed in "Needs Approval" status randomly as part of our security checks. These checks help us:
- Prevent Fraudulent Activity: By verifying transactions, we reduce the risk of unauthorized or fraudulent activity on our platform.
- Ensure Account Security: This additional layer of scrutiny helps safeguard both your account and your assets.
- Maintain Transaction Integrity: Regular checks ensure that all transactions on SkinSwap are legitimate and trustworthy.
What Should You Do If Your Transaction Needs Approval?
When your transaction enters the "Needs Approval" status, a support ticket will automatically be created for you. You will be notified via email and Intercom messenger, and a support agent will be in touch to guide you through the next steps. No action is required on your end, we've got you covered.
How Long Does the Approval Process Take?
The approval process is usually quick, but the exact time can vary based on the volume of requests and the complexity of the transaction. Our team is dedicated to resolving approvals as swiftly as possible to minimize any inconvenience.