Introduction
When using SkinSwap for deposits or purchases, you might encounter a status labeled "Needs Approval." This status is part of our commitment to ensuring a secure trading environment. In this guide, we'll explain what the "Needs Approval" status means, why it occurs, and what steps you need to take to resolve it.
What is the "Needs Approval" Status?
The "Needs Approval" status is a security measure implemented by SkinSwap to protect our users and ensure the integrity of transactions. When a deposit or purchase enters this status, it means that the transaction requires manual review and approval by our administrative team.
Why Does My Transaction Need Approval?
Transactions are placed in "Needs Approval" status randomly as part of our security checks. These checks help us:
- Prevent Fraudulent Activity: By verifying transactions, we reduce the risk of unauthorized or fraudulent activity on our platform.
- Ensure Account Security: This additional layer of scrutiny helps safeguard both your account and your assets.
- Maintain Transaction Integrity: Regular checks ensure that all transactions on SkinSwap are legitimate and trustworthy.
What Should You Do If Your Transaction Needs Approval?
If your transaction enters the "Needs Approval" status, follow these steps to expedite the process:
1. Contact Support: Immediately reach out to our support team through the live chat feature on our website. Our team is available to assist you and provide guidance on the next steps. ( Also available through support@skinswap.com )
2. Prepare Necessary Information: When contacting support, have your transaction details ready, such as the transaction ID, amount, and any relevant screenshots. This will help our team process your request more efficiently.
3. Follow Support Instructions: Our support team may ask for additional information or clarification regarding your transaction. Follow their instructions carefully to ensure a smooth approval process.
How Long Does the Approval Process Take?
The approval process is usually quick, but the exact time can vary based on the volume of requests and the complexity of the transaction. Our team is dedicated to resolving approvals as swiftly as possible to minimize any inconvenience.