Introduction
If you have forgotten your password, you will need to perform a "Forgot Password" process to regain access to your Workforce account. Below you will find the process to reset your password from the mobile app.
Note: If you attempt to enter your password too any times, your account will be temporarily suspended. It will automatically un-suspend after 15 minutes.
Process - From Phone (Mobile App)
Most users will have the Workforce Mobile App installed on their phone. The following instructions relate only to a password reset performed from the phone.
Launch the Workforce mobile app.
Enter your mobile number and tap on NEXT.
Tap on the Forgot Password? link (do not enter a password on this screen).
A security code will be sent via a text message to your phone.
Retrieve the security code and enter it in the screen when prompted.
Enter a new password (must be a minimum length of 8 characters).
Tap on DONE to complete the process.