You can access EXPLORE by going to https://explore.skywatch.com/. If you have an account, you can log to place orders.

You can search for imagery and browse our Product Library, but you can only order once you have registered for an account.

Yes. You can view all available products that can be acquired through EXPLORE and premium products through our HUB application in the Product Library.

You can find the Product Library as a tab on EXPLORE.

SkyWatch offers satellite imagery with a wide range of resolutions.

To view examples of the resolutions and products SkyWatch has available, we refer you review our support article "What Type of Data Do I Need?" and our Product Library where you can download samples.

Unfortunately, you are only able to view a downsampled, low resolution (10 m/pixel) version of the image.

To get an idea of what each resolution category will look like, we recommend reviewing the "What Type of Data Do I Need?" support document. It contains a sample image of each resolution.

You can also pick up best practices on how to select the best archive image before ordering by checking out our support document "Best Practices for Ordering Archive Imagery".

All orders can be found in the "My Orders" tab located on the main EXPLORE page. Your orders will be listed in order of creation date (newest to oldest).

When you create an EXPLORE account, all users are provided with complimentary sample images to get an understanding of the various products SkyWatch provides. These samples are free of charge.

All users are provided the following SkyWatch Standard Products when an archive and tasking order is placed through EXPLORE:

To open the PNG, you can use any image preview software preinstalled on a computer.

The COG is a BIGTIFF format, which means standard image preview and editing software (e.g., Photoshop) cannot support the file. You will need to use GIS software to view the COG. You can download a free software known as QGIS to open COG files (https://www.qgis.org/download/). It is compatible on both PC and Mac.

Note: The COG file contains all the original pixel information and shows the full resolution of the data. The PNG is a rendered. true colour image.

Google Maps and Earth use a collection of very high satellite and aerial imagery that are not commercially available. When you are zoomed in on Google Maps/Earth, the resolution can be <15 cm/pixel, as they are acquired by aerial platforms (aeroplanes).

The advantage SkyWatch imagery has over Google Maps and Earth is you have access to more archive imagery, you can acquire the original data, and you can schedule to have new images acquired over an area of interest (through Tasking).

For more information, please refer to our support article "How Do SkyWatch Products Compare to Google Maps and Earth?".

Restrictions do apply to all imagery acquired through SkyWatch. Please contact our support team to determine if you are able to use your image for publishing.

If you want to use a centre point coordinate to search for an area of interest on EXPLORE, you will need to use decimal formats (e.g., 43.6708, -79.3885).

EXPLORE can only accept GeoJson and KML files. They must also meet the requirements of acceptable polygon files summarized in our support article "AOI Size and Cost Requirements".

No. EXPLORE cannot support multi-polygons or multi-feature polygons. You will have to use one polygon at a time to make searches and place orders.

If no images are returning after you have selected your sort/filter parameters, it will mean no archive imagery exists within your area of interest.

Adjusting the dates can expand your search so it is recommended to try this if no images are returned.

If you still are not receiving images, it will mean our suppliers have acquired no imagery over the region.

If you require high or very high resolution imagery, but are not able to find any archive images, you will need to consider placing a tasking order. Tasking data (more information here) is a requested image taken on a future date.

EXPLORE has the option for users to place high or very high resolution tasking orders to allow users to request our suppliers to attempt a capture over their AOI.

To learn more about how to place a tasking order and the pricing, we recommend reviewing our support document here and our Data Pricing webpage.

Yes. You can find our tutorial video in the support article, "How To Place An Archive Order".

Yes. You can add multiple images to your cart on EXPLORE. When you complete the checkout process, an order ID will be generated for each image, and a separate hold will be placed on your credit card on file for each image.

Yes. You can find our tutorial video in the support article, "How To Place An Tasking Order".

Yes. You can add both archive and tasking orders to your cart.

The settings of a tasking order can be adjusted to attempt more than one capture. To accomplish this, you will need to understand the "Advanced Settings" option "Frequency".

The frequency parameter for a tasking order sets up the intervals of when captures will be attempted to deliver a product.

More information about how the frequency parameter works can be found in the "How To Make A Tasking Order" support article.

Mosaicking is a feature that is not available to EXPLORE users. To access mosaicking for specific products, a HUB account is required.

To learn more about HUB, please visit our website or contact our support team if interested in upgrading.

We assign the projection EPSG:4326 WGS 1984 to all EXPLORE data.

All products ordered through EXPLORE are orthorectified.

If you are requiring non-orthorectified data, or other raw product levels, you will require the premium service offered through HUB. If you are interested, please contact our support team.

All EXPLORE users require a valid credit card to place an order. The payment process is a pay as you go experience where a hold for the total cost of your order(s) will be applied to your credit card. When data is delivered, the hold charge will be accepted. If no data is received after 7 days, the hold will be released and returned to the users credit card.

When you place an order on EXPLORE, a hold equalling the total cost of your order will be placed on your credit card. This hold will remain until either the data is delivered, or after 7 days.

It is strongly recommended to use a valid credit card. Debit cards are not recommended, and SkyWatch does not accept pre-paid cards.

Unfortunately. Credit card is the only payment method available to EXPLORE users. Monthly invoicing and other alternative payment methods are available for our HUB customers only. If you do wish to learn more about these payment options and HUB, we refer you to our HUB webpage and to reach out support team to be connected to a sales representative.

If you have a tasking order that completed (reached its end date) and has a status "Success", but a message says no data is available, it means no successful captures were acquired by our supplier. Unfulfilled tasking orders are not charged and your credit card hold (if <7 days) will be released.

It is recommended to place a new tasking order to acquire an image.

If you have an archive order with a returned status of no results, it most likely means the image you ordered is not available from the supplier. To confirm, please contact our support team.

The hold on your credit card will be released within 7 days.

EXPLORE users only have access to orders that are <90 days old from the date of being created. Once the 90 day mark has passed, the data is moved to a deep storage. The data is not deleted, but to access them again, the user will have to upgrade to a HUB account. HUB users have access to ALL orders.

All orders below the message in the image will have been moved to deep storage.

You request access, you will need to contact support by clicking on "Contact Us". A HUB subscription will be required.

If your order has a failed status, your order has experienced one of the following:

Please reach out to our support team if you receive a failed order status. DO NOT place a new order for the same imagery as this could lead to duplicate charges. Archive orders cannot be cancelled or refunded once they are placed on EXPLORE.

If you are receiving a credit card error at checkout, it could be caused by the following:

If you have checked with your bank and confirmed your credit card information is correct, please contact our support team if the error persists.

Depending on the order you placed:

COG files show the original pixel data and band order of the satellite image when it was acquired by the supplier. You will need to open the COG files on GIS software and re-arrange the bands to match RGB.

Each suppliers will have different orders depending on the source:

AirBus

Maxar

Planet