How to Contact Slay Markets Support

The primary way to contact Slay Markets support is by email at support@slaymarkets.com. You can submit a request 24/7 and Slay Markets responds within 1 business day. Support hours are Monday through Friday, 8:00 AM – 5:00 PM ET, closed Saturday, Sunday, and federal bank holidays. Live chat is coming soon and is not available yet.

Email is the primary support channel for Slay Markets. Live chat is coming soon — check slaymarkets.com for updates. For urgent open-position issues outside of support hours, manage your risk directly in the Account Dashboard.

How do I contact Slay Markets support?

You contact Slay Markets support by email at support@slaymarkets.com, the primary support channel. You can submit an email 24/7 and Slay Markets responds within 1 business day. Live chat is coming soon and does not exist yet; check slaymarkets.com for updates. The Slay Markets Help Center at slaymarkets.com/help is always available and resolves most questions immediately with no need to contact support.

Channel	Contact	Hours	Response time
Email (primary)	support@slaymarkets.com	Submit 24/7	Within 1 business day
Live chat (Slay Markets)	Coming soon — check slaymarkets.com for updates	Coming soon	—
Slay Markets Help Center	https://intercom.help/slay-markets/en/	Always available	Immediate

What are Slay Markets support hours?

Slay Markets support hours are Monday through Friday, 8:00 AM – 5:00 PM ET. Slay Markets support is closed on Saturday, Sunday, and federal bank holidays. You can still email support@slaymarkets.com at any time, including weekends and holidays; requests submitted while support is closed are answered the next business day.

Day	Slay Markets support hours (ET)
Monday – Friday	8:00 AM – 5:00 PM ET
Saturday	Closed
Sunday	Closed
Federal bank holidays	Closed

How do I get urgent help outside Slay Markets support hours?

Futures markets trade nearly 24 hours a day, but Slay Markets support is staffed only Monday through Friday, 8:00 AM – 5:00 PM ET. If you have an urgent open-position issue outside of Slay Markets support hours, manage your risk directly in the Account Dashboard by closing or adjusting positions yourself. You can submit an email to support@slaymarkets.com 24/7, but replies are sent during business hours — within 1 business day — so do not wait for a response before acting on an urgent open position. For immediate guidance on a margin event, see What Is a Margin Call and What Should I Do?

What can Slay Markets support help with?

Slay Markets support can help with account, platform, trade, settings, and escalation questions. Email support@slaymarkets.com for any of the following:

Account questions — deposits, withdrawals, documents, application status
Platform issues — login, connection errors, NinjaTrader setup
Trade questions — order status, execution questions, position inquiries
Account settings — email changes, banking updates, risk settings
Escalations — margin disputes, unusual activity, security concerns

What can Slay Markets support not help with?

Slay Markets support cannot provide trading advice or tax advice. Slay Markets does not provide trading advice or recommendations on what or when to trade. Slay Markets also does not provide tax advice; for tax matters, consult a qualified tax professional or CPA. Slay Markets does provide official tax documents such as your 1099-B and account statements. For general reference on how futures are taxed, see Tax Treatment of Futures.

Trading advice or recommendations — Slay Markets does not provide trading advice.
Tax advice — Slay Markets does not provide tax advice; consult a qualified tax professional.

How do I escalate a dispute, fraud, or complaint to Slay Markets?

All Slay Markets escalations go through email at support@slaymarkets.com. Describe your issue and ask the support representative to route your request to the appropriate team — the Trade Desk for liquidation and inactivity fee disputes, the compliance team for formal written complaints, and a senior compliance lead for suspected fraud or unauthorized account access, which is escalated immediately.

Issue type	How to escalate to Slay Markets
Liquidation disputes	Email support@slaymarkets.com and ask to be routed to the Trade Desk.
Suspected fraud or unauthorized access	Email support@slaymarkets.com immediately and say it is a security issue. Escalated to a senior compliance lead.
Inactivity fee disputes	Email support@slaymarkets.com and ask to be routed to the Trade Desk.
Formal written complaints	Email support@slaymarkets.com and ask for it to be treated as a formal complaint for the compliance team.

Frequently asked questions about contacting Slay Markets support

Q: What is the fastest way to get help from Slay Markets?

A: Email Slay Markets support at support@slaymarkets.com; you can submit 24/7 and Slay Markets responds within 1 business day. For many questions you get an immediate answer in the Slay Markets Help Center at slaymarkets.com/help without contacting support.

Q: Can I get help from Slay Markets outside of 8 AM – 5 PM ET?

A: You can email support@slaymarkets.com any time, including weekends and federal bank holidays, but Slay Markets support is staffed only Monday through Friday, 8:00 AM – 5:00 PM ET. Requests submitted outside those hours are answered the next business day. For an urgent position or margin issue outside of hours, use the Account Dashboard to close or adjust positions and manage your risk directly.

Q: Does Slay Markets have live chat?

A: Slay Markets live chat is coming soon and does not exist yet. For now, email is the primary support channel at support@slaymarkets.com; check slaymarkets.com for updates on live chat availability.

Q: How long does Slay Markets take to respond to an email?

A: Slay Markets responds to email at support@slaymarkets.com within 1 business day. You can submit a request 24/7, and requests sent outside of the Monday-Friday, 8:00 AM – 5:00 PM ET support hours are answered on the next business day.