Where to check Slay Markets platform status, what to do during an outage, what happens to your open positions, and how Slay Markets communicates incidents.
If the Slay Markets platform is slow, unresponsive, or disconnected, check the Slay Markets system status page first to confirm whether it is a system-wide outage or a local problem on your end before contacting support. The status page shows the current platform status, ongoing incident updates, and recent incident history. Your open positions remain open during a platform outage and are not automatically closed, because futures continue trading on the exchange regardless of whether you can reach the platform.
Important: Slay Markets does not guarantee platform availability during force majeure events, exchange outages, or third-party data feed disruptions. You are responsible for managing your own open positions. Know how to reach Slay Markets support before an outage occurs: the primary support channel is email at support@slaymarkets.com, submissions are accepted 24/7 and receive a response within 1 business day, and support staff are available Monday through Friday, 8:00 AM to 5:00 PM ET (closed Saturday, Sunday, and federal bank holidays).
Where is the Slay Markets system status page?
The Slay Markets status page shows the current platform status, ongoing incident updates, and recent incident history. It is the fastest way to confirm whether a problem is system-wide or local to your device.
Status page: the Slay Markets status page (the public page where system status and incidents are posted)
On the Slay Markets status page you can find:
The current platform status.
Ongoing incident updates.
Recent incident history.
Check the Slay Markets status page for the latest incident updates — it is the fastest way to stay informed during a Slay Markets platform disruption.
What to check before reporting a Slay Markets outage
Before contacting Slay Markets support, run through these steps to determine whether the issue is on the Slay Markets platform or in your local environment. Most connection problems are local and resolve with a restart or a network check.
Check the Slay Markets status page for any active incidents.
Restart your trading platform (Web: refresh the browser; Desktop: close and reopen; Mobile: close and reopen the app).
Check your internet connection — try loading a different website or app.
If using a VPN, try disabling it. Some VPNs interfere with real-time data connections.
If the status page shows all systems operational and the issue persists, contact support at support@slaymarkets.com. Email is accepted 24/7 with a response within 1 business day; support staff are available Monday through Friday, 8:00 AM to 5:00 PM ET (closed weekends and federal bank holidays).
What happens to your Slay Markets open positions during a platform outage
Your Slay Markets open positions remain open during a platform outage — they are not automatically closed. Futures markets continue trading on the exchange regardless of whether you can access the Slay Markets platform, so your positions stay live and continue to gain or lose value while you are disconnected.
If you cannot access the Slay Markets platform and need to close a position during an outage, first try Slay Markets Web from a different browser or device — it requires no download and works in any browser. If you cannot access any Slay Markets platform, email support at support@slaymarkets.com and request urgent position management by the Trade Desk. The Trade Desk is reached through this support email; email is monitored Monday through Friday, 8:00 AM to 5:00 PM ET (closed weekends and federal bank holidays), with a response within 1 business day, so during a weekend or overnight outage a same-instant reply is not guaranteed.
Try accessing Slay Markets Web from a different browser or device — it requires no download and is accessible from any browser.
If you cannot access any Slay Markets platform, contact support at support@slaymarkets.com and request urgent position management by the Trade Desk (reached through this support email, monitored Monday through Friday, 8:00 AM to 5:00 PM ET, response within 1 business day).
Types of Slay Markets outages and how each is handled
There are five common Slay Markets outage types. During a Slay Markets platform outage, the web, desktop, or mobile platform is unavailable; check the status page, try an alternative access method such as Slay Markets Web in another browser, and email support@slaymarkets.com if you need urgent position management. During a data feed disruption, charts are delayed or market data stops streaming; verify your market data subscription is active in your Account Dashboard, check the CME or data feed provider status, and expect charts to show delayed data until the feed recovers. During an exchange outage (for example CME or NYMEX), the exchange itself has halted trading, so no trades can be placed or filled; monitor the exchange's own status page, and note that your existing positions are safe. During a deposit and withdrawal system outage, funding transactions stop processing; check the status page for the current status and updates. During an Account Dashboard outage, the portal is inaccessible; contact support, and note that the trading platforms are separate from the dashboard and may still be accessible.
Outage Type | What It Means | What to Do |
Slay Markets platform outage | The web, desktop, or mobile platform is unavailable | Check status page. Use an alternative access method. Contact support if position management is needed. |
Data feed disruption | Charts delayed or no market data streaming | Verify subscription is active. Check CME or data feed provider status. Charts may show delayed data. |
Exchange outage (CME, NYMEX, etc.) | The exchange itself has halted trading | No trades can be placed or filled. Monitor the exchange's own status page. Positions are safe. |
Deposit/withdrawal system | Funding transactions not processing | Check the status page for the current status and updates. |
Account Dashboard | Portal inaccessible | Contact support. Trading platforms are separate from the dashboard and may still be accessible. |
How Slay Markets handles scheduled maintenance
Slay Markets performs routine maintenance on platform infrastructure. Information about scheduled maintenance is communicated through the channel below.
A notice posted on the Slay Markets status page. Slay Markets does not send email or in-platform notifications for scheduled maintenance, so the status page is the only place these windows are announced — check it before you trade.
Slay Markets schedules maintenance during low-trading-activity windows where possible — typically overnight or weekend hours. Exchange trading hours are not affected by Slay Markets maintenance.
How Slay Markets posts incident updates
During an active incident, the Slay Markets status page shows ongoing incident updates. Check the status page for the latest information until the incident is resolved.
Where to find recent Slay Markets incident history
After an incident is resolved, recent incident history remains available on the Slay Markets status page. If you have questions about how a past incident affected your account, contact support at support@slaymarkets.com.
How Slay Markets notifies affected clients of an incident
Slay Markets does not send email notifications to affected clients during an incident or outage. The status page is the single source for incident communication — check it for the latest status and updates.
Check the status page for incident updates. Slay Markets does not send email notifications to affected clients during an outage, so the status page is where you will find the current status and resolution details.
Frequently asked questions about Slay Markets status and outages
Q: The Slay Markets platform is showing delayed data. Is this an outage?
A: Not necessarily. Delayed data usually has one of three causes: your market data subscription may have lapsed, you may be looking at an expired contract (expired contracts show no new data), or there may be a data feed disruption. To fix it, first check the status page for an active data feed incident, then open your Account Dashboard and confirm your market data subscription is active and renew it if it has lapsed, and verify you are viewing the current front-month contract rather than an expired one. For details on which subscription you need, see Market Data Subscriptions and Professional Classification.
Q: My Slay Markets platform disconnected mid-trade. Are my orders still working?
A: Yes. Orders submitted to the exchange are independent of your platform connection. If you placed an order before disconnecting, it remains active on the exchange. Reconnect as soon as possible to check your order and position status. If you cannot reconnect, email support at support@slaymarkets.com (response within 1 business day; staff available Monday through Friday, 8:00 AM to 5:00 PM ET).
Q: Will Slay Markets close my open positions during a platform outage?
A: No. Your open positions remain open during a Slay Markets platform outage and are not automatically closed. Futures continue trading on the exchange regardless of platform access, so your positions stay live. If you need to close a position and cannot reach any Slay Markets platform, email support@slaymarkets.com and request urgent position management by the Trade Desk; the Trade Desk is reached through this email, monitored Monday through Friday, 8:00 AM to 5:00 PM ET (closed weekends and federal bank holidays).
Slay Markets outage summary: what to do first
Check the Slay Markets system status page first when something seems wrong, to confirm whether it is a system-wide outage or a local issue. Your positions remain open during platform outages — futures trading continues on the exchange regardless of platform availability. To manage positions during a full outage, email support at support@slaymarkets.com and request the Trade Desk; email is accepted 24/7 with a response within 1 business day, and staff are available Monday through Friday, 8:00 AM to 5:00 PM ET (closed weekends and federal bank holidays).
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