Common questions about lead times, shipping rates, and order fulfillment.
What is the normal lead time after I place an order?
Typically 3–5 business days. This can vary based on:
Order size
Weather or carrier delays
Holidays
Note for first orders: During onboarding, we typically coordinate your first shipment to arrive just before your scheduled training. Your CSM will confirm timing with you.
How do I find out my shipping rates? Are there discounts for multiple pallets?
Contact your CSM for rates and discount information. Shipping costs vary by:
State or region
Shipment type (small parcel vs. pallet)
Order volume