Knock is a large lead management Customer Relationship Management platform that allows selftournow.com to insert prospects and tours into their system. This integration makes it easier and more efficient for leasing teams to manage prospects and tours by having a single source of truth, versus having to log into multiple systems.
Setting up a Knock integration:
Before beginning, you will first need to reach out to your SmartRent Account Manager to receive the Community ID that will get entered into SmartRent. This configuration is very important as it links the two systems together, allowing SmartRent and selftournow.com to send data to Knock. Your SmartRent Account Manager will reach out to support@knockrentals.com in order to receive the Community ID.
Once you have the Community ID, follow these steps in SmartRent:
Click on the desired Community
Click Settings in the left sidebar menu
Click Integrations
Click the Knock icon
Click Enable Integration
Click Go To Settings (or click Property Settings tab towards the top of the page)
Enter your Community ID
Enable Send Prospects to Provider
Enable Send Tours to Provider
Enter a Source (this is optional and must match the source being used in Knock to ensure its acceptance through the API)
Choose the First Contact Type
Click Save.