Once you have integrated Knock with SmartRent, SmartRent will begin syncing prospect and tour information to Knock. If you have not yet integrated with Knock, check out our How Do I Set Up Knock Integration? article for more details.
Prospect Information:
We insert the prospect information once the prospect submits their contact information on selftournow.com via the contact information page, or if a prospect is manually added into SmartRent. The following prospect information gets synced:
First Name
Last Name
Email
Phone Number
Source
First Contact Type
If you would like to send in a different contact type than the ones listed in the dropdown, you will need to contact to Knock to have them add the contact type you prefer to their system.
Tour Information:
Once a tour is finalized and scheduled, SmartRent will sync an appointment record into Knock with a status of Confirmed and the appointment date/time. The following tour information gets synced:
Appointment Date/Time
Status = Confirmed
Tour Type = Self Guided Tour
At this time, we do not sync any other events into Knock, as this is not yet supported in the API.