SmartRent’s integration with Ring Alarm can securely automate vacant tourable homes outside tour hours. By enabling this integration, you'll be able to add your Ring account, associate your Ring Alarm systems to a tourable SmartRent home, and enable settings to automatically arm/disarm Ring around a specified Self-Guided Tour schedule.
To enable the Ring Security feature, you’ll need to first ensure the following:
Tours are enabled and tour hours established
Check out our How Do I Enable Units For Self-Guided Tours? article for more details
The Ring Alarm device is synced through Ring
Refer to Ring for setup steps here
Integrating Ring with SmartRent Manager:
Once Self-Guided Tours are enabled and you have a Ring Alarm setup within Ring, you can integrate your Ring account with SmartRent. To integrated Ring with Self-Guided Tours in SmartRent Manager, follow these steps:
Click on the desired Community
Click Settings in the left sidebar menu
Click Integrations
Click Ring
Click the Overview tab at the top of the page
Click the toggle on the top right to enable the integration
Click the Provider Configuration tab at the top of the page
Click the Add button in the top right corner
Login to your Ring account using your Ring credentials and two-factor authorization
Authorize SmartRent to access Ring devices
Setting an Auto Arm Time for Ring Alarm Devices:
To configure a Ring Alarm’s Auto Arm Times in SmartRent Manager, follow these steps:
Click on the desired Community
Click Settings in the left sidebar menu
Click Integrations
Click Ring
Click the Property Settings tab at the top of the page
Click the Add Rule button in the top right corner
Choose an Auto Arm Time from the dropdown menu (this time must occurred at least 30 minutes after tourable hours for your community have ended)
Select which days of the week the Auto Arm Time Rule will repeat
Click Save
Repeat if desired for addition Auto Arm Rules
Adding a Ring Alarm Device to a Home:
To associate a Ring Alarm to a tourable home in SmartRent Manager, follow these steps:
Click on the desired Community
Click Settings in the left sidebar menu
Click Integrations
Click Ring
Click the Property Settings tab at the top of the page
Click the Add button in the Units card
Select the desired home from the Unit dropdown menu
Select the Ring Alarm device from the Device dropdown Menu
Input the desired Disarm Code for the Ring alarm
Click Add
Enable and Adjust Notifications for Ring Alarms:
To enable and customize notifications for Ring Alarm devices, follow these steps in SmartRent Manager:
Click on the desired Community
Click Settings in the left sidebar menu
Click Staff
Select Notification Settings
Select Arm/Disarm Error Notifications
Use the checkboxes to enable Email and/or SMS Text notifications for desired Roles
Click Save
When subscribed to notifications site team members will receive an SMS Text and/or Email alerting them any time there is an error from Ring when trying to arm or disarm the Ring Alarm. An instance of an error would be a jammed locked or an open window preventing the Ring Alarm from arming. If you experience an error, you will likely need to log into your Ring account to view the details and resolve.
Moving-In Residents:
When a resident is moved-in to a home equipped with a Ring Alarm, the alarm must be disarmed and removed from the home. Further, the Ring Alarm will need to be disassociated from the home in SmartRent Manager. This will ensure the Ring Alarm does not continue to arm/disarm itself based on tour hours while also allowing you to re-install and utilize the alarm in a different tourable home.
To dissociate a Ring Alarm from a home in SmartRent Manager, follow these steps:
Click on the desired Community
Click Settings in the left sidebar menu
Click Integrations
Click Ring
Click the Property Settings tab at the top of the page
Click the red Trash icon for the desired home
Click Unlink
