You may occasionally run into situations where residents don’t receive their ‘Welcome To SmartRent’ email after move-in. Without this email, residents cannot set up their accounts nor utilize the smart home functionalities of their units.

Be sure to have the resident(s) check their email spam folders. Depending on their email provider and email settings, there is a chance the email was automatically filtered and sent to their spam folder.

If the ‘Welcome to SmartRent’ email isn’t in their spam folder, then the email may be getting bounced. We have documented a short list of email providers that have a history of bouncing emails from SmartRent:

If one of your residents is experiencing issues receiving their ‘Welcome to SmartRent’ email, please have them contact our support team using the contact details listed below. We can manually resend an email with the invitation link directly to the resident from our account instead of using a system-generated email.
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We recommend residents with email issues to put a secondary email address on file so they can receive future emails, such as leak detection emails and emails relating to work orders.