There are times when a resident that does not have an email address or does not want to provide one. An email is required to move-in a resident, so you’ll need to manually add an email address for them. The manual email address should be in the following format: noemail+{Resident_ID}@smartrent.com.
Finding Resident ID:
To find the resident’s ID in SmartRent, follow these steps:
Click your desired Community
Click Units in the left sidebar menu
Click the unit belonging to the resident
Click Leases in the left sidebar menu
Click on the resident
Click View Resident
The last sequence of numbers in the URL is the resident’s ID
Example:
The resident detail page URL string looks like this:
In this example, the resident’s ID is 27964 so the manual email address would be: noemail+27964@smartrent.com
We recommend using an @smartrent email address to ensure the email doesn’t get sent out to a third party that could use any of the information, such as anything contained in the Welcome to SmartRent email. We also use this email for tracking purposes. Rest assured, however, that we do not have the ability to view the contents of these emails.
For these residents without email addresses, inform them that because they won’t be able to receive the Welcome to SmartRent email, they will not be able to complete their SmartRent account registration. Without an account, they will be unable to utilize the SmartRent Mobile App or any of the smart home functionalities, such as controlling their thermostat with their phone or adding guest access credentials.