The Tours Dashboard in SmartRent allows you to control who can book subsequent tours in your community. This helps site teams save time and resources by preventing bad faith actors, who have failed to adhere to your Self-Guided Tour code of conduct, from signing up for additional tours.
Block prospects features:
With the block prospects feature, you have the ability to:
Record a reason for blocking the prospect in the prospect’s information page
Filter prospects by Blocked or Active status within the Prospects tab of the Tours table
Unblock a previously blocked prospect, with the ability to note why the status changed
Blocking prospects:
To block a prospect in SmartRent, follow these steps:
Click on the desired property
Click on the Tours tab in the left side bar menu
Click the Prospects Tab at the top of the page
Click the name of the prospect you want to block
Click Block Prospect
Input the reason for blocking the prospect in the Blocking Prospect window (a reason must be included to complete the blocking process)
Click Confirm
When a prospect is blocked, they will receive a notification only if they attempt to sign up for another tour at your community.
Unblocking prospects:
To unblock a prospect in SmartRent, follow these steps:
Click on the desired property
Click on the Tours tab in the left side bar menu
Click the Prospects Tab at the top of the page
Click the name of the prospect you want to block
Click Unblock Prospect
Input the reason for unblocking the prospect in the Unblocking Prospect window (while a reason is helpful for record-keeping, it is not required to complete the unblocking process)
Click Confirm
