Locks with smart technology built-in require a little more work to replace as they will need to be re-included into the Z-Wave Network and new access codes will need to be reapplied.
Note: Before replacing any lock, please contact our support team using the details below to go through additional troubleshooting steps. Replacing the lock before contacting us may void the warranty of the device.
Replacing the Z-Wave Lock:
If our support team recommends replacing the lock after troubleshooting, follow these steps:
Remove the old lock from the door
Install the new lock on the door
Contact our support team using the details below so they can assist in including the new lock in to the Z-Wave Network