Why are we rolling out a new version of the app? | The resident experience is important to us and the time has come for a refresh. Not only are we updating the look and feel of the app, we are adopting a new platform. This will allow us to develop new features faster than we have in the past and introduce them to both iOS and Android users at the same time. |
What’s changing? | We have improved app stability, refreshed the login screen, added fun device animations, improved the design of thermostat controls, streamlined how Schedules are created, and even added support for dark mode! You can get all of the details on our updates here. |
How will residents get the new app when it is officially released? | Residents with automatic app updates enabled through their phone’s system settings do not have to do anything and will see the updated look and feel the next time they sign in. If a resident’s phone settings do not allow for automatic updating, they will need to visit the Google Play or Apple App Store and initiate the update themselves. |
Will usernames and passwords for residents change? | Residents will continue to use the same login credentials. |
Who should residents contact if they have questions or difficulty transitioning to the new app? | The SmartRent Support Team is always prepared to help residents with anything related to their account, the app, or their devices. They are available 24/7 at 844-479-1555 or support@smartrent.com. |
