Don't have Smartsupp account yet? Sign up for free in just 2 minutes.
Smartsupp is fully compatible with PrestaShop 8.0. However, PrestaShop 1.6 is no longer supported with an official plugin, and manual integration is required for this version.
PrestaShop 1.7
Choose tutorial: PrestaShop 1.7, PrestaShop 1.6, PrestaShop 1.5
Download module
Download module 1.7 in .ZIP file.
Upload module
Modules > Upload a module
Upload the .ZIP, it will install automatically. At the end click Configure.
Configure
Now you should see Smartsupp plugin configuration page. If not go to Modules > Installed Modules, search for Smartsupp and click Configure.
Login to Smartsupp account
You can Create free account or Connect existing account.
If all is ok you will see this page.
Refresh cache
Advanced Parameters > Performance and click Refresh icon.
Open home page of your site, refresh web browser and our code will be working.
Manual Installation for PrestaShop 1.6
PrestaShop 1.6 is no longer supported with an official plugin. Follow the steps below for manual integration.
Steps to Install Smartsupp on PrestaShop 1.6
Log in to your PrestaShop admin panel.
Navigate to Preferences → Themes (or the section where you can edit your theme files).
Locate and open the
header.tplfile (or the template file containing the<head>section) in your theme directory.Paste your Smartsupp chat script inside the
<head>...</head>section.Save the file and clear or refresh your PrestaShop cache.
Upload module
Modules and Services > Add a new module
Upload the .ZIP, it will install automatically and you get message about successful installation.
Install Smartsupp
In Modules and Services search for Smartsupp and click Install.
Configure
Now you should see Smartsupp plugin configuration page. If not go to Modules and Services, search for Smartsupp and click Configure.
Login to Smartsupp account
You can Create free account or Connect existing account.
If all is ok you will see this page.
Refresh cache
Advanced Parameters > Performance and click Refresh icon.
Open home page of your site, refresh web browser and our code will be working.
PrestaShop 1.5
Choose tutorial: PrestaShop 1.7, PrestaShop 1.6, PrestaShop 1.5
Don't have Smartsupp account yet? Sign up for free in just 2 minutes.
Download module
Download module 1.5 in .ZIP file.
Upload module
Modules > Add a new module > upload module to PrestaShop and install it.
Configure
Go to Modules > search for Smartsupp and click Configure.
Smartsupp settings
Troubleshooting Common Issues
If the Smartsupp chat widget does not display on your PrestaShop website, it may be due to improper installation or a need to refresh the system. Follow these steps to resolve the issue:
Reinstall the Smartsupp module (see the next section for detailed steps).
Clear PrestaShop’s cache by navigating to Advanced Parameters → Performance → Clear/Refresh Cache.
Refresh your website to verify that the chat widget appears.
In Settings paste your Smartsupp key and Save.
Your code is in Smartsupp - Settings - Chat box - Chat code.
Additional Tips
Always ensure your PrestaShop version is up-to-date to avoid compatibility issues.
Regularly clear your cache after making changes to your website to ensure updates are reflected.
If you encounter persistent issues, consider reaching out to Smartsupp support for further assistance.
