Want to add Smartsupp live chat to your WordPress website? This guide covers all available installation methods — from the official plugin to manual code insertion and advanced page-specific setup.
We've broken it up into sections:
Option 1: Install using the WordPress plugin (recommended)
The easiest way to add Smartsupp to your WordPress site is by using our official plugin. No coding required — just install, log in, and you're ready to chat.
Install the plugin
In your WordPress admin, go to Plugins > Add New, search for Smartsupp Live Chat, and click Install Now. Then activate the plugin.
Log in to your Smartsupp account
After activating the plugin, you'll see the option to Create free account or Connect existing account. Log in with your Smartsupp credentials to link your account.
If everything is set up correctly, you'll see the confirmation screen below. The Smartsupp chat widget will now appear on your website.
Tip: The plugin method is the fastest and safest way to install Smartsupp. It doesn't require editing any theme files or code — and updates are handled automatically.
Option 2: Insert code manually
If you prefer not to use a plugin, you can insert the Smartsupp chat code directly into your WordPress theme’s header file.
Note: Editing theme files directly can break your site if done incorrectly. If you're not comfortable with code, we recommend using the plugin method above or asking your web developer for help.
Copy your chat code
Find your unique Smartsupp chat code in the dashboard under Settings > Chat box > Installation > Insert code.
Paste the code into your theme
Go to Appearance > Theme File Editor > Theme Header (header.php) and paste the chat code before the closing </head> tag. Then click Update File.
Option 3: Advanced — page-specific installation
By default, the plugin and manual methods load Smartsupp on every page of your site. If you only want the chat widget on specific pages, you can use the third-party WordPress plugin Scripts n Styles.
Install Scripts n Styles
In your WordPress admin, go to Plugins > Add New, search for Scripts n Styles, and install it.
Modify the chat code
Scripts n Styles requires a slightly modified version of your Smartsupp code. Remove the <script> wrapper tags from the code — the plugin adds them automatically.
Note: Make sure to remove only the opening <script type="text/javascript"> and closing </script> tags. Keep the JavaScript code itself intact.
Your modified code should look like this (example only — use your own unique key):
Add the code to specific pages
Go to Pages, edit the page where you want Smartsupp to appear, and paste the modified code into the Scripts n Styles section below the content. Then click Update Scripts and Update your page.
Important notes
Smartsupp is not available on WordPress.com
Smartsupp cannot be installed on free WordPress.com websites. WordPress.com does not allow custom plugins or custom JavaScript code. To use Smartsupp, you need a self-hosted WordPress.org installation where you have full control over plugins and theme files.
Note: If you use a Google account to log into Smartsupp, you won’t be able to log in through the WordPress plugin directly. You can either insert the chat code manually, or click “Forgotten password” in Smartsupp to set up email-based login.
Related resources:
Smartsupp installation — complete installation overview with all methods.
Google Tag Manager — alternative installation method using GTM.
What's next?
Basic chat box settings — Customize colors, position, welcome messages, and more.
Chat box status — Learn how the chat widget status works and how to control it.
Why can't I see the chat on my website? — Troubleshoot common installation issues.
Download plugins — Browse all available platform integrations.
💡 Need more help? Contact our support team — we're happy to assist!