Reject code IND-180-01 occurs when the Primary Taxpayer's Identity Protection Personal Identification Number (IP PIN) entered on the return does not match the IRS e-File database. This error prevents the tax return from being processed.
The primary taxpayer's Identity Protection Personal Identification Number (IP PIN) must match the e-File database. Please double-check your entry and resubmit your return with the correct number.
Solution:
This error occurs when the IP PIN entered for the primary taxpayer does not match the number stored in the IRS e-File database. Follow the steps below to resolve this issue.
Steps to Fix:
Verify the IP PIN:
Retrieve the correct IP PIN from one of the following:
The IRS-issued CP01A notice (mailed annually to taxpayers who receive an IP PIN).
Your IRS online account, where you can view the current year's IP PIN.
Ensure you are using the IP PIN for the current tax year.
Update the Return:
Go to the section in your tax software where the IP PIN is entered.
Re-enter the correct IP PIN exactly as provided by the IRS.
Resubmit the Return:
Save your updated return and retransmit it.
Additional Notes:
IP PIN Overview: The IP PIN is a 6-digit number provided by the IRS to prevent identity theft for taxpayers who are victims or at risk.
IRS IP PIN Retrieval: If the IP PIN is lost or misplaced, you can retrieve it by:
Logging into your IRS online account.
Using the Get an IP PIN tool on the IRS website.
Contacting the IRS directly at their Identity Protection line.
Refile the Return:
Once the correct IP PIN is entered, retransmit the return. This should resolve the error.
If you continue to face issues or have further questions, feel free to reach out for additional assistance.