Decoding the Error Message
Let's break down these codes. You'll usually see one of these two messages:
Reject R0000-500-01: "'PrimarySSN' and 'PrimaryNameControlTxt' in the Return Header must match the e-File database."
Reject R0000-503-02: "Spouse SSN and Spouse Name Control in the return must match the e-File database."
Basically, the IRS is saying that the Social Security Number (SSN) and/or the first four letters of the last name you entered for either yourself or your spouse don't match what they have on file. This can happen for a few reasons, so let's troubleshoot.
How to Fix It - Stat!
Here's your checklist to get rid of those annoying error messages:
Double-Check Everything: This might seem obvious, but it's the most common culprit. Grab your Social Security card (or ITIN card if you have an Individual Taxpayer Identification Number) and carefully verify that the SSN/ITIN and the spelling of your last name are exactly as they appear on the card. Even a tiny typo can cause a rejection. If you find a mistake in TaxSlayer, correct it and try e-filing again.
Name Game Shenanigans: Names can be tricky! If someone has a long or complex name (multiple middle or last names), the Social Security Administration (SSA) might record the "last name" differently than you expect. Their system sometimes defaults to the third name in a series. Try using different parts of the last name to see if that resolves the issue.
Recent Name Change? If either you or your spouse recently changed your name with the SSA, it can take up to 10 days for the IRS database to catch up. Give it some time, and then try resubmitting your return.
Still Not Working? If you've checked everything and you're still getting rejected, it might be time to go old-school and paper-file your return. On top of that, contact the SSA to confirm the information they have on file for you. You can reach them at 800-772-1213, or find a local office.
Key Takeaway
IRS reject codes R0000-500-01 and R0000-503-02 usually boil down to a simple mismatch between what you entered and what the IRS has on file. Take your time, double-check your info, and you'll be back on track in no time!