Understanding Reject Code R0000-504-02
This error arises when the information you've entered for a dependent doesn't match the IRS's records. The IRS compares the dependent's Social Security Number (SSN) and the first four letters of their last name against their database.
"Reject Code: R0000-504-02: Each 'DependentSSN' and the corresponding 'DependentNameControlTxt' that has a value in 'DependentDetail' in the return must match the SSN and Name Control in the e-File database."
Essentially, there's a mismatch between what you've entered in TaxSlayer and what the IRS has on file for that dependent. The reject message will specify the dependent, using the last digits of the SSN (e.g., "Additional Information: XXX-XX-1234").
How to Fix It in TaxSlayer
Here’s a step-by-step approach to resolve this:
Double-Check the Basics: Carefully verify the dependent's last name and SSN or ITIN on their Social Security card or ITIN documentation. Even a small typo can trigger this error. Correct any mistakes in TaxSlayer and resubmit.
Complex Names: If the dependent has a long or hyphenated last name, the SSA might interpret it differently. Try using different variations of the last name, including the middle name.
Contact the SSA: If you've confirmed that the information in TaxSlayer is correct, advise your client to contact the Social Security Administration (SSA) to verify the dependent's name as it appears in their records. There might be a discrepancy that needs correction on the SSA's end. It can take the SSA up to 10 days to notify the IRS after updates.
Paper Filing as a Last Resort: If the information is accurate, and you're still facing rejection, you can paper file the return. However, the taxpayer must still contact the SSA to correct their records. Call the SSA at 800-772-1213 or find a local office for assistance.
By following these steps, you can efficiently address Reject Code R0000-504-02 in TaxSlayer and ensure your client's tax return is successfully filed.