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TaxSlayer - 1040-SR (Web-based) | Fixing Printing Errors
TaxSlayer - 1040-SR (Web-based) | Fixing Printing Errors

Follow these steps if you encounter issues while printing a return.

Nicole Lacorte avatar
Written by Nicole Lacorte
Updated over 2 weeks ago

1. Clear Your Browser Cache

  • If an outdated version of the return prints, clearing your browser cache can resolve the issue.

  • To clear cache:

    • Google Chrome: Click on Clear Browsing Data.

    • For Windows users: Press CTRL + H, then select Clear Browsing Data.

    • For Mac users: In Safari, clearing the cache may also help.

    • For Microsoft Edge users:

2. Restart Your Computer
If clearing the cache doesn’t work, restart your computer and try printing the return again.

3. Use a Compatible Browser
For the best experience, use Google Chrome or Microsoft Edge. Internet Explorer is no longer supported, and Safari may encounter issues on macOS.

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