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🚨TLH Escalation Escalations

Top Escalation Scenarios - Common Causes & Resolution

🚨Harvest Opportunities Not Appearing

Common Causes

  • No losses meet thresholds

  • Incorrect Harvest Rule

  • Account not assigned to Account Group

  • Missing tax lot data

Resolution Steps

  1. Validate Harvest Rule

  2. Confirm Account Group assignment

  3. Review tax lots

  4. Confirm custodian support

Escalate If

Expected losses still do not appear.

🚨Wash Sale Restriction Confusion

Common Causes

  • Related account activity

  • Existing exclusions

  • Reopen not enabled

Resolution Steps

  1. Review Account Group

  2. Review active exclusions

  3. Confirm wash sale timing

Escalate If

Restrictions appear inconsistent with exclusion records.

🚨 Realized Gain/Loss Differs From Display

Common Causes

  • Non-VSP custodian behavior

  • FIFO/default lot relief

  • Lot-level rule on non-VSP account

Resolution Steps

  1. Confirm custodian type

  2. Review lot relief methodology

  3. Compare displayed vs executed lots

Escalate If

Executed trades conflict with custodian methodology.

🚨 Replacement Security Did Not Reopen

Common Causes

  • Reopen option not enabled

  • Exclusion manually maintained

  • Advisor-managed portfolio

Resolution Steps

  1. Review harvest request

  2. Confirm reopen setting

  3. Review exclusion status

  4. Rebalance manually if advisor-managed

Escalate If

Exclusion expiration failed despite reopen selection.

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