Introduction
Purpose: This article explains how to adjust the default number of points that new ambassadors receive when they join your program.
Context: Default starting points can be used to reward ambassadors upon enrollment or to create an initial incentive. You may want to increase or decrease this value based on changes to your program structure, onboarding process, or rewards strategy.
Adjusting Default Starting Points
From the left-hand side menu, navigate to Settings > Account Settings.
Click on Advanced Configuration.
Select Ambassador Experience (General) from the list.
Find the field labeled Default Starting Points.
Enter the desired number of points.
Click Save in the top-right corner to apply your changes.
Tip: This setting only affects new ambassadors added after the update. Existing ambassadors will not be impacted.
Use Case Example
A brand running a seasonal campaign wants new ambassadors to start with 1000 points instead of 0, allowing ambassadors to claim a reward immediately and generate UGC. By adjusting the Default Starting Points to 1000, they ensure every participant joins during the campaign period.
Troubleshooting
Common Issues:
Ambassadors are still receiving previous values: Confirm you're editing the correct section under Ambassador Experience (General) and that the update was saved successfully.
Conclusion
Updating the Default Starting Points allows you to control how new ambassadors begin their journey in your program. This can support onboarding goals, seasonal campaigns, or testing new incentive structures.