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All [solidcore] unlimited members* receive one waived late cancellation fee per month, on a rolling 30-day basis. This is automatically applied to the first late cancellation - no action is required to use this perk.
Need help with the waived late cancel fee perk? Please see the tips below!
Waived late cancellation fees are applicable to Unlimited memberships only (these are the only membership types that have an associated late cancellation fee; monthly 4/8/12 members are not charged an additional fee for late cancellations)
Check your inbox and spam for an email from [solidcore] with the subject line “Waived Late Cancel Fee for XX Class” - if you received this email, the fee was waived
You can also use these emails to reference when the last waived late cancellation fee was used
Believe you were charged a late cancellation fee in error? Pleas reach out to our team at solidcore@solidcore.co for support.
*Excludes the New Client 2-week Unlimited trial option