If your availability isn't appearing as expected on your booking website, follow these steps to check your settings:
1. Set availability
Ensure you have set your availability either through Settings > Booking System > Locations & Availability or directly in the calendar.
Availability must be set for each location, whether it’s a salon, home studio, or mobile bookings.
2. Check treatment time vs availability
Availability slots are opened in 30-minute blocks. If a treatment requires more time than the available slot, it will not appear. For example, if you open a 10am slot but not 10.30am, you only have a half-hour window, which may be insufficient for longer treatments.
Additionally, check your buffer time in Advanced Settings under your location. If your treatment plus buffer exceeds the available time, that slot will appear unavailable.
3. Check booking start times
Go to Settings > Booking System > Locations > Advanced Settings.
Check the booking start times. If set to 30 minutes, only slots starting on the half-hour (e.g. 10.30am) will be available for clients to book.
4. Review advanced bookings settings
In Advanced Settings, check the advance bookings limit. For example, if it's set to 2 weeks, clients can only book within the next 14 days.
5. Check lead time for booking requests
The lead time for booking requests can prevent last-minute bookings. For example, if set to 4 hours, no availability will show within the next 4 hours.