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How do I ensure my availability is showing correctly on my website?
How do I ensure my availability is showing correctly on my website?
Updated this week

If your availability isn't appearing as expected on your booking website, follow these steps to check your settings:

1. Set availability

  • Ensure you have set your availability either through Settings > Booking System > Locations & Availability or directly in the calendar.

  • Availability must be set for each location, whether it’s a salon, home studio, or mobile bookings.

2. Check treatment time vs availability

  • Availability slots are opened in 30-minute blocks. If a treatment requires more time than the available slot, it will not appear. For example, if you open a 10am slot but not 10.30am, you only have a half-hour window, which may be insufficient for longer treatments.

  • Additionally, check your buffer time in Advanced Settings under your location. If your treatment plus buffer exceeds the available time, that slot will appear unavailable.

3. Check booking start times

  • Go to Settings > Booking System > Locations > Advanced Settings.

  • Check the booking start times. If set to 30 minutes, only slots starting on the half-hour (e.g. 10.30am) will be available for clients to book.

4. Review advanced bookings settings

  • In Advanced Settings, check the advance bookings limit. For example, if it's set to 2 weeks, clients can only book within the next 14 days.

5. Check lead time for booking requests

  • The lead time for booking requests can prevent last-minute bookings. For example, if set to 4 hours, no availability will show within the next 4 hours.

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