If your athlete sees a pop-up message stating “Uploading results due to a loss of internet availability in your last session,” it indicates that their Wi-Fi was poor and the data has not been safely transferred to the server.

Here are a few tips to force the device to reconnect:

1. Turn airplane mode on and off.

2. Turn Wi-Fi on and off.

3. Turn mobile data on and off.

4. Swipe up to close Soma and then re-enter the app.

If none of the above solutions work, please delete Soma and reinstall it. There may be an issue with the device’s data cache that needs clearing.