If you are having trouble connecting to SortScape, here are some troubleshooting steps you can try to identify and fix your connection issues:

1. Check if you are able to connect to other websites. If not then your entire network connection might be down.

2. Check all your network connections...try on both wifi and on mobile data. Does it work on one and not the other? Occasionally certain internet service providers might disrupt their connection to SortScape but not other websites.

3. If accessing SortScape through a VPN, the VPN may be blocking your access to SortScape. Try disabling the VPN and then accessing SortScape without going through the VPN.

4. Try logging into SortScape from a different device. Is it working on one device but not another? Then the problem might be device-specific.

5. If you are having trouble accessing SortScape through your web browser, try clearing your cookies and cache. If that doesn't work, try disabling any browser extensions you might have enabled.

6. If you are having trouble accessing SortScape through the mobile app, you can try uninstalling and then reinstalling the mobile app