When you send emails through SortScape, you can see delivery and engagement statuses. This guide explains how email sending works, what each status means, and how to interpret them correctly.
How Email Sending Works in SortScape
Emails sent from SortScape are sent in the background, not instantly like a personal email.
What this means:
Emails are queued and handed off to our email delivery service
This usually happens within seconds, but can occasionally take longer
During this time you may see Pending or Processed — this is normal
Closing your browser or logging out does not stop the email being sent
This approach helps ensure reliable delivery and reduces the chance of emails being flagged as spam.
Delivery Statuses
Delivery statuses show whether your email was successfully sent and delivered.
Pending (Gray)
The email is queued and will be sent shortly
Usually appears for a few seconds after sending
Action: None
Processed (Gray)
The email has been accepted by our email service and is awaiting delivery confirmation
This is a normal step in the sending process
Action: None
Delivered (Green)
The email was successfully delivered to the recipient’s mail server
This means it reached their inbox
Action: None
Deferred (Yellow / Orange)
Delivery was temporarily delayed (for example, the recipient’s mail server was busy)
The email will be retried automatically
Usually resolves within a few hours
Action: If it persists, verify the recipient’s email address
Bounce (Red)
The email could not be delivered
Common causes
Invalid email address
Recipient’s inbox is full
Recipient’s mail server rejected the email
Action
Verify the email address
Ask the recipient to check their inbox and spam settings
Dropped (Red)
The email was not sent
Common causes
Recipient has unsubscribed
Email content triggered spam filtering
Sending was blocked by our email service
Action
Check the recipient’s email preferences
Review the email content
Engagement Statuses (Opened & Clicked)
Engagement statuses show whether a recipient interacted with your email. These are best-effort indicators, not guarantees.
Engagement tracking is only available when email tracking is enabled.
Opened
An email is marked as Opened when the recipient’s email app allows a small tracking image to load.
Important to know
Many email apps block tracking by default
The email may be read even if it never shows as “Opened”
Privacy features in Apple Mail, Gmail, and Outlook can affect accuracy
What this means
“Opened” is a strong signal the email was viewed, but the absence of it does not mean it wasn’t read.
Clicked
An email is marked as Clicked when a tracked link in the email is clicked.
Important to know
Click tracking is generally more reliable than open tracking
Some email security systems automatically scan links
In rare cases, clicks may be automated
What this means
“Clicked” usually indicates engagement, but is not always a deliberate human action.
How to Interpret Statuses
Delivered + Opened / Clicked
Email was likely seen and engaged withDelivered only
Email reached the inbox, but engagement can’t be confirmedClicked without Opened
This is normal and usually means open tracking was blockedDeferred
Wait a few hours — delivery often completes automaticallyBounce / Dropped
Delivery failed — action may be required
Key Things to Remember
Emails are sent in the background and may take a moment to show as delivered
Delivery statuses are the most reliable indicators
Engagement statuses depend on the recipient’s email app and privacy settings
Statuses update automatically as the email progresses