If you live outside the EU, you may be eligible to get VAT (IVA) refunded on goods you buy in Spain and take home with you.
With Pie, the process is mostly digital:
Shop Tax Free
Make your purchase and follow the Tax Free process in store.Complete your Tax Free claim in the Pie VAT app
Enter your claim code and follow the steps in the app to add your travel details, Travel ID and receipt. Once completed, you’ll receive a barcode in the app for your airport validation.Validate your purchase before leaving the EU
If Spain is your final point of departure from the EU, go to a DIVA kiosk at the airport before security and scan the barcode from your Pie VAT app. DIVA is the electronic Customs validation system used in Spain.Get your refund
Once your Tax Free purchase has been successfully validated by Customs, your refund can be processed.
When leaving the EU through Spain, the validation process is normally digital, so there is no need to print your Tax Free documents or get your receipt stamped.
⚠️ Important: Keep your receipt and purchased goods with you and accessible until you have completed Customs validation, as Customs may ask to inspect them.