If Spain is your final point of departure from the EU, you need to validate your Tax Free purchase before leaving. In Spain, this is done through DIVA, the electronic Customs validation system.
Before you go to the airport
Make sure you have completed all the required steps for your purchase in the Pie VAT app. Once your Tax Free claim is ready for validation, your DIVA barcode will appear in the app.
Keep your purchased goods, receipt, passport and boarding pass accessible, as Customs may ask to see them.
At the airport
Go to a DIVA kiosk
Follow the signs for Tax Free, DIVA or Customs (Aduanas).Open the Pie VAT app
Open your Tax Free claim and find your DIVA barcode.Scan your barcode
Scan the barcode at the DIVA kiosk and follow the instructions on screen.Check that your purchase has been validated
Once successfully validated by DIVA, the status of your claim will update and your refund can be processed.
What if DIVA asks me to visit Customs?
If your purchase cannot be validated automatically, you may be asked to visit Customs (Aduanas) for a manual check.
Bring your passport, boarding pass, receipt and purchased goods with you. A Customs officer may need to inspect them before validating your purchase.
Important
Complete your DIVA validation before checking in any luggage containing your Tax Free purchases, as Customs may need to inspect the goods.
Make sure your purchase has been successfully validated before leaving the EU. Without Customs validation, your VAT refund cannot be processed.
➡️ Related: DIVA kiosks at Spanish airports