If you want to return or exchange an item included in a Tax Free claim, let the store know that the purchase is linked to a Tax Free claim before they process the return or exchange.
Your Tax Free claim needs to match the goods you actually take out of the EU.
Returning an item
If you return an item, your Tax Free claim may need to be updated or cancelled to reflect the goods you are keeping.
Exchanging an item
If you exchange an item, the details of your Tax Free claim may also need to be updated to match your new purchase.
Important
Do not complete Customs validation using an outdated Tax Free claim.
If the goods included in your claim do not match the goods you present to Customs, your validation may be refused and this could affect your refund.
If you have already submitted your Tax Free claim in the Pie VAT app, contact Pie Support through the app for help before completing Customs validation.